Katerine Ortiz Alfaro
Bridgewater
Summary
Dynamic manager with proven strengths in customer service, team leadership, and time management. Skilled in staff development and conflict resolution, ensuring a positive work environment and high customer satisfaction.
Dedicated professional known for strong decision-making and effective staff management. Committed to fostering a safe and organized workplace, ensuring high standards of service and employee engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
2
2
years of professional experience
Work History
Manager/Bartender Shift Manager
Fiesta Mexican Restaurant
Bridgewater
02.2024 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Managed inventory levels, optimizing supply orders to reduce waste and costs.
- Implemented scheduling systems to enhance workforce efficiency during peak hours.
- Analyzed customer feedback, driving menu adjustments to improve dining experience.
- Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Dorchester High
Dorchester, MA06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Staff training and development
- Goal setting
- Shift scheduling
Accomplishments
- Improved team productivity with morale-boosting incentives.
Timeline
Manager/Bartender Shift Manager
Fiesta Mexican Restaurant
02.2024 - Current
High School Diploma -
Dorchester High