Katherine Howland
117 Slumber Lane, Springfield
Summary
Hardworking and passionate crime analysis professional with valuable experience prepared for this role. Works collaboratively in high-pressure situations ensuring officer and citizen safety. Strategic and organized with excellent verbal and written communication skills. Proven track record of making sound judgments in a real-time setting. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Dependable and willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Crime Analysis Supervisor
Springfield Police Department
09.2023 - Current
- Oversight of analyst's daily functions in Real Time Analysis Center including monitoring live calls, cameras and providing any pertinent officer safety information in timely and accurate manner.
- Supervise and mentor analysts in the creation and dissemination crime bulletins, BOLO notices and maps locally and regionally.
- Conduct weekly reports, Compstat reports and pattern analysis, identifying trends and "hotspot" areas for crime for both internal SPD and external agency requests.
- Oversight of the training program. Create and update daily observation reports, train incoming analysts in both real time and traditional analysis, coordinate trainees scheduling, and conduct regular training check ins.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Manage administrative duties for all technology and programs in the Real Time Center.
Crime Analyst
Springfield Police Department
11.2021 - 09.2023
- Function in Real Time Analysis Center, monitoring live calls and providing any pertinent officer safety information in timely and accurate manner.
- Create and disseminate crime bulletins, BOLO notices and maps locally and regionally.
- Conduct pattern analysis, identifying trends and "hotspot" areas for crime.
- Assist officers and detectives with investigations utilizing social media and internal resources.
- Monitor and utilize cameras throughout city to ensure safety and locate footage of criminal incidents.
- Train incoming analysts in both real time and traditional analysis
911 Emergency Dispatcher
City of Springfield
09.2019 - 09.2023
- Receive 9-1-1 emergency and non-emergency calls and supervise response prioritization in order to effectively dispatch police and fire units.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses.
- Prove successful work within tight deadlines in a fast-paced environment.
- Certified Training Officer - assist multiple incoming dispatchers in their on-the-job training.
Security Officer
Holyoke Medical Center
07.2021 - 03.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Food & Nutrition Shift Lead
Baystate Medical Center
06.2016 - 07.2021
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Assisted with monthly inventory, ensuring all products remained stocked.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
Education
Bachelor of Science - Criminal Justice
Westfield State University
Westfield, MA05-2019
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA05-2019
Skills
- Active Listening
- Speaking and Communication
- Time Management
- Judgement / Decision Making
- Crime Trend and Pattern Analysis Geographic Information Systems (GIS)
- NIBRS Trained
- Staff management
Timeline
Crime Analysis Supervisor
Springfield Police Department
09.2023 - Current
Crime Analyst
Springfield Police Department
11.2021 - 09.2023
Security Officer
Holyoke Medical Center
07.2021 - 03.2022
911 Emergency Dispatcher
City of Springfield
09.2019 - 09.2023
Food & Nutrition Shift Lead
Baystate Medical Center
06.2016 - 07.2021
Bachelor of Science - Criminal Justice
Westfield State University
Bachelor of Arts - Psychology
Westfield State University
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