Carmen Martinez
Lawrence
Summary
Enterprise Account Representative, Manager: 13 years in customer service, vendor management, and team building. Strong business acumen with excellent written and verbal communication skills; able to explain key data to employees, customers, and suppliers. Consistently achieves 98%+ customer satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Equipment Inventory Associate
Belmont Instrument LLC
10.2010 - Current
- Managed medical device equipment for all repairs and loaner equipment for U.S
- Hospitals and military accounts
- Processed repair orders per ISO 13485 policies and procedures
- Sales support to Sales team and Clinical Engineering team ensuring that equipment is repaired in a timely manner
- Manage incoming calls and customer service inquiries, support all aspects of customer service including but not limited to customer orders, returns, invoices, purchase orders
- Communicate with customers to assist with product information and resolve issues as needed, to ensure the highest level of customer service
- Processed all trial evaluations and hyperthermia cases for U.S
- Hospitals and military accounts
- Managed inventory of company-owned assets and sales demo equipment
- Responsible for Allon Equipment Consignment/Rental Program and maintaining contracts for same
- Solely prepared quotes for the biomedical clinical engineering department for the repair cost of the medical device
- Responsible for the availability and location of all demo/loaner inventory information via serial number in Sererra
- Prepared and participated in demo/loaner cycle counts and physical inventories
- Coordinated equipment and signage for tradeshows supporting Sales and Marketing
- Assist with onboarding/off-boarding new sales reps
- Maintained daily logs and spreadsheets for movement of demo/loaner inventory including shipments, repairs, and restocking of equipment
Senior Customer Service Representative
Belmont Instrument LLC
10.2010 - Current
- Served as an internal primary point of contact for the team and back up support
- Processed customer purchase orders for U.S
- Hospitals and military accounts
- Maintained product inventory for order fulfillment
- Booked and shipped all trial evaluations, loaners, demos, hyperthermia cases and tradeshows
- Data entry of demo and loaner units to generate transfers between locations
- Processed and reviewed backorder and other assigned reports
- Provided sales support to all sales representatives and clinical specialists
- Developed and maintained strong working relationships with internal and external customers
- Created and maintained the customer database
- Expedite production to meet customers’ requirements
Inside Sales
Belmont Instrument LLC
10.2010 - Current
- Sales Support to the Sales team and Clinical Technicians
- Processed customer orders/change orders/shipments/returns and invoicing
- Prepared and issued quotations
- Generated hyperthermia cases and shipped them according to schedule
- Manually calculated the marked-up pricing on all repair pricing and invoicing for each repair
- Set up new customers in the database
- Managed order backlog reports, monthly sales, and shipment reports
- Controlled inventory distribution functions and maintained serial numbers on capital equipment
- Managed the inventory control of all Belmont-owned inventory and sales demo equipment
- Processed all trial evaluations for hospitals and military accounts
- Managed all tradeshow support activities
Mechanical Assembler
MFG ELECTRONIC INC.
11.2006 - 12.2006
- Shipping and receiving, stock room, Electromechanical and Mechanical Assembler, Thru-hole Soldering, SMT Soldering, and Touch up blueprint reading, top and bottom inspection, Rework, performs diversifier duties to inspect PC Board, final inspection quality control and rework of parts
Mechanical Assembler/Rework
KAISER SYSTEMS INC.
09.2004 - 11.2006
- Electromechanical and Mechanical Assembler, Pre-Wave Soldering
- Contact System Operator, ECO, Thru-Hole Soldering, and blueprints reading
Education
High School Diploma -
Lawrence High School
Lawrence, MACertificate - Health Claims Specialist Certificated
900 Hours Program
Skills
- Customer Service
- Success Order
- Trade Show Coordinator
- Sales Support Management
- VMI Implementation
- Inventory Control
- Team Building
- Training
Timeline
Senior Equipment Inventory Associate
Belmont Instrument LLC
10.2010 - Current
Senior Customer Service Representative
Belmont Instrument LLC
10.2010 - Current
Inside Sales
Belmont Instrument LLC
10.2010 - Current
Mechanical Assembler
MFG ELECTRONIC INC.
11.2006 - 12.2006
Mechanical Assembler/Rework
KAISER SYSTEMS INC.
09.2004 - 11.2006
High School Diploma -
Lawrence High School
Certificate - Health Claims Specialist Certificated
900 Hours Program
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