Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Aldred

Tewksbury,MA

Summary

Dedicated Claims Analyst known for strong critical thinking and communication skills. Expertise in claims processing and customer service, contributing to streamlined operations and improved client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Billing Claims Analyst

Pro Medical, LLC
Lexington, MA
12.2017 - 01.2026

Claims analyst of accounts for third-party liability solutions including worker's compensation and motor vehicle accident billing. Following up on both motor vehicle and worker's compensation related claims to ensure payment of bills. Contacting all necessary parties to ensure payment received is at the expected rate and made in a timely manner.

  • Analyzed claims data to identify trends and discrepancies, ensuring accuracy in processing.
  • Collaborated with cross-functional teams to streamline claims resolution processes and enhance efficiency.
  • Developed comprehensive reports detailing claims analysis for management review and strategic decision-making.
  • Evaluated complex claims cases, providing expert recommendations to mitigate risks and prevent fraud.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.

Paralegal/Litigation Legal Assistant

Law Offices of Andrew J. Zaroulis
Lowell, MA
09.2008 - 11.2017
  • Conducted legal research to support case preparation and strategy development for motor vehicle related cases and worker's compensation as well as Estate filings and Massachusetts Licensure.
  • Drafted and reviewed legal documents, ensuring compliance with relevant laws and regulations.
  • Managed case files and maintained organized records for efficient retrieval and review.
  • Assisted attorneys in trial preparation, including evidence organization and witness coordination.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Edited and proofread legal documents to verify accuracy.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters, briefs, and memos.

Education

High School Diploma -

Brockton High School
Brockton, MA
06.1987

No Degree - Paralegal Certificate

Aquinas Jr. College
Milton, MA
09-1992

Skills

  • Claims
  • Claims analysis
  • Interpersonal and written communication
  • Policy interpretation
  • Claims processing
  • Critical thinking
  • Computer skills
  • Active listening
  • MS office
  • Customer service and support

Certification

  • Paralegal Certificate
  • Massachusetts Notary Public
  • Certificate of Completion of HIPAA Training

Timeline

Billing Claims Analyst

Pro Medical, LLC
12.2017 - 01.2026

Paralegal/Litigation Legal Assistant

Law Offices of Andrew J. Zaroulis
09.2008 - 11.2017

High School Diploma -

Brockton High School

No Degree - Paralegal Certificate

Aquinas Jr. College
Kathleen Aldred