Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Guertin

Holden

Summary

Reliable and customer-focused professional with experience in fast-paced recreational and service environments. Strong communicator with a proven ability to ensure safety, deliver excellent customer service, and work collaboratively as part of a team. Background in Criminal Justice and Division I athletics demonstrates discipline, leadership, and time-management skills.

Overview

5
5
years of professional experience

Work History

Lifeguard

Tatnuck Country Club
Worcester
05.2022 - 07.2025
  • Demonstrated excellent customer service skills while interacting with guests, answering questions, and resolving conflicts.
  • Taught swimming techniques and safety education to new swimmers.
  • Identified potential hazards in the pool area and took action when necessary.
  • CPR and first aid certified

Customer Service In Ski School

Wachusett Mountain Ski Area
Princeton
12.2020 - 04.2023
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Performed store opening and closing duties as required.
  • Built positive relationships with customers by providing friendly and helpful service.
  • Answered incoming calls promptly and professionally, following established guidelines.

Education

Some College (No Degree) - Criminal Justice

University of Massachusetts, Lowell
Lowell, MA

Skills

  • Team collaboration
  • Time management
  • Complex Problem-solving
  • Strong communicator
  • Patience and empathy
  • Team building

Timeline

Lifeguard

Tatnuck Country Club
05.2022 - 07.2025

Customer Service In Ski School

Wachusett Mountain Ski Area
12.2020 - 04.2023

Some College (No Degree) - Criminal Justice

University of Massachusetts, Lowell
Kathryn Guertin