Kathryn Miller
East Taunton
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Athena/Hospice Services Of Massachusetts
06.2023 - Current
- Handles sensitive information with discretion, maintaining confidentiality of patient records, company documents and personnel records.
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Accounts Payable.
- Petty cash and donation reconciliation.
- Ordering DME and patient supplies.
- Updating reports including pharmacy, DME, and Mass Health.
- Managing business accounts including ordering all supplies.
- Obtain insurance authorizations for room and board.
Hospice Program Lead
Brockton Visiting Nursing Association
11.2020 - 06.2023
- Provides operational support to the Hospice and Palliative Care teams inclusive of coordination of care, support to VP and clinical team, and providing business interaction with referral partners, vendors, and patients.
- Developed strong relationships with participants, families, and staff through consistent communication and collaboration.
- Maintained on call logs and was the point person for the on call service.
- Ordered all pharmacy, DME, and patient supplies.
- Member of the QAPI committee
- Performed chart audits for Department of Public Health preparation and compliance.
- Scheduled all Hospice consults and PRN visits
- Generated hospice CTI's, discharge HIS, and hospice orders.
Human Resource Benefits Coordinator
Brockton Visiting Nurse Association
02.2020 - 09.2020
- Assisted employees with enrollment in health benefits programs, and conducted presentations and meetings to explain benefits to employees
- Assisted in the management of FMLA/LOA requests, ensuring timely processing and accurate tracking of leaves taken.
- Conducted regular audits of benefit records to identify errors or inconsistencies that required correction or follow-up action.
- Served as the primary point of contact for employee benefits inquiries, addressing concerns promptly and accurately.
Accounts Payable / Payroll Coordinator
Brockton Visiting Nurse Association
02.2019 - 02.2020
- Processed accounts receivable and revenue collection functions, including preparing, and posting invoices.
- Performed transactions related to accounts receivable payments, revenue collection and bank deposits.
- Processed bi-weekly payroll and other compensation to include mileage and bonuses.
- Performed payroll batch entry, overtime calculations, and daily cash banking.
Managed Care Coordinator
Brockton Visiting Nurse Association
06.2008 - 02.2019
- Processed insurance authorizations using Netsmart software, Tiger Text, Outlook, and Word,
- Exceptional interpersonal skills with the ability to interact effectively with RN case managers to obtain insurance authorization.
- Comprehensive knowledge of various insurance companies and their specific requirements.
- Effective time management and multitasking abilities with the ability to meet time sensitive deadlines.
Education
Bachelor of Science: Management; Healthcare Concentration -
Bay State College
Boston, MA08.2020
Associate of Science: Medical Assisting -
Bay State College
Boston, MA05.2007
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Verbal and written communication
- Time Management
- Team Leadership
- Schedule Management
- Inventory Control
- Process Improvements
- Data Management
Timeline
Office Manager
Athena/Hospice Services Of Massachusetts
06.2023 - Current
Hospice Program Lead
Brockton Visiting Nursing Association
11.2020 - 06.2023
Human Resource Benefits Coordinator
Brockton Visiting Nurse Association
02.2020 - 09.2020
Accounts Payable / Payroll Coordinator
Brockton Visiting Nurse Association
02.2019 - 02.2020
Managed Care Coordinator
Brockton Visiting Nurse Association
06.2008 - 02.2019
Bachelor of Science: Management; Healthcare Concentration -
Bay State College
Associate of Science: Medical Assisting -
Bay State College
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