Kathryn Shannon
Worcester
Summary
Working at The International taught me so much about adaptability and teamwork. With the country club being short-staffed in food and beverage, I was constantly shifted between roles—event serving and setups, hotel management, BOH, FOH, and assisting on the golf course. This versatility gave me a broad skill set that I’m incredibly grateful for.
Taking on co-management of the hotel expanded my experience further, as I handled interpersonal connections, cleaning, scheduling, and more. One highlight was banquet serving for LIV Golf—an intensive, hands-on experience that taught me a lot while being incredibly rewarding.
Overview
3
3
years of professional experience
Work History
FOH Team Member
The International Golf Club
04.2021 - 11.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Hotel Manager
The International Golf Club
06.2022 - 10.2023
- Trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
Banquet Server
The Catered Affair
06.2022 - 06.2022
- Delivered exceptional service during high-profile LIV Golf events, catering to elite guests, including world-renowned golfers.
- Maintained poise and professionalism under pressure, ensuring precision and attention to detail in a fast-paced environment.
- Represented the venue with excellence, understanding the privilege and responsibility of serving prominent figures in the golf world.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
Education
Bachelor of Science -
UCONN
Storrs, CT05-2028
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Reservation management
- Table setting
- Team collaboration
- Greeting guests
- Social perceptiveness
- Professional appearance
- Serving staff support
- Alcohol serving
- Safe food serving
- Bussing and serving
- Guest complaint resolution
- Guest services management
- Interpersonal communications
Timeline
Hotel Manager
The International Golf Club
06.2022 - 10.2023
Banquet Server
The Catered Affair
06.2022 - 06.2022
FOH Team Member
The International Golf Club
04.2021 - 11.2023
Bachelor of Science -
UCONN
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