Kathy Austin
Leominster
Summary
Dynamic banking professional with extensive experience at Webster First Federal Credit Union, excelling in customer relationship management and compliance awareness. Proven track record in enhancing client loyalty and cross-selling financial products. Adept at team collaboration, consistently delivering exceptional service and optimizing operational efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cashier Trainer
VICTORY DISTRIBUTORS INC
SALISBURY
01.2018 - 01.2022
- Demonstrated effective cash handling procedures to ensure accuracy and security.
- Trained new cashiers on register operations and customer service protocols.
Teller
WEBSTER FIRST FEDERAL CREDIT UNION
WORCESTER
01.2015 - 01.2016
- Resolved member inquiries and issues promptly to enhance banking experiences.
- Processed deposits, withdrawals, and loan payments daily for efficient account management.
- Handled cash transactions accurately to maintain financial integrity.
- Educated members on available credit union products and services.
- Maintained compliance with credit union policies and federal regulations consistently.
- Built strong client relationships through personalized interactions.
- Ensured confidentiality of customer records in accordance with company policies.
Sales Associate
DIGITAL FEDERAL CREDIT UNION
Marlborough
01.2010 - 12.2014
- Developed a strong understanding of credit union services and member support.
- Operated point-of-sale systems for efficient transactions and service.
- Resolved member complaints by identifying solutions promptly.
- Participated in training sessions to improve product knowledge and skills.
- Educated customers on financial products and services offered.
- Collaborated with team members to enhance customer service practices.
- Provided support during promotional events to engage new members.
- Processed loan applications and gathered necessary documentation from applicants.
Personal Banker
GUARANTY BANK F S B
Dallas
01.2007 - 01.2009
- Enhanced banking operations and customer service in a dynamic financial environment.
- Collaborated with team to address client needs and improve service delivery.
- Established strong rapport with clients to promote loyalty and better serve financial needs.
- Cross-sold banking products including credit cards, loans, and investments.
- Identified fraud risks on accounts and reported suspicious activities to management.
- Engaged in diverse tasks to optimize efficiency of banking operations.
- Educated clients on available financial products and services.
- Processed loan applications while verifying customer information.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Financial product knowledge
- Customer relationship management
- Team collaboration
- Relationship building
- Compliance awareness
Accomplishments
Honors: President’s List (4 semesters, 2024–2025)
Timeline
Cashier Trainer
VICTORY DISTRIBUTORS INC
01.2018 - 01.2022
Teller
WEBSTER FIRST FEDERAL CREDIT UNION
01.2015 - 01.2016
Sales Associate
DIGITAL FEDERAL CREDIT UNION
01.2010 - 12.2014
Personal Banker
GUARANTY BANK F S B
01.2007 - 01.2009
Bachelor of Science - Business Administration
Southern New Hampshire University