Katiana Cajuste
Framingham
Summary
Proactive and results-oriented professional with extensive experience in customer service and team leadership, notably at Walgreens. Excelled in maintaining high standards of service and safety, alongside effective problem-solving and cash handling skills. Demonstrated ability to motivate teams and manage high-stress situations, ensuring customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreens
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Home Health Aide
Senior Helpers - Des Moines
08.2023 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Customer Service Representative
TJX Companies
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Dunking Donuts
10.2021 - 08.2023
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
St James Academy
Florida City, FL11.2002
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
Timeline
Shift Leader
Walgreens
09.2024 - Current
Home Health Aide
Senior Helpers - Des Moines
08.2023 - 09.2024
Customer Service Representative
TJX Companies
11.2022 - 11.2023
Cashier
Dunking Donuts
10.2021 - 08.2023
High School Diploma -
St James Academy
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