Katiane DeCastro
Walpole
Summary
Dynamic Community Director with proven success at Gatehouse Management Inc, excelling in operations management and tenant relations. Achieved high resident satisfaction through effective communication and community engagement. Skilled in fair housing compliance and adaptable to challenges. Committed to enhancing property standards and fostering a positive living and working environment. Seeking new opportunity to continue to grow professionally in the Property Management Industry.
Overview
14
14
years of professional experience
Work History
Community Director
Gatehouse Management Inc
01.2021 - Current
- Responsible for managing a LIHTC property with 144 apartment units and 4 on-site employees.
- Provided staff stability by contributing to successful hiring process of the best employees for the property, and providing necessary training to each newly hired personnel on best practices and essential knowledge required for their roles.
- Brought property to highest standards of operations by enforcing property and company`s policies and procedures.
- Developed best resident relationship by providing better customer service and bringing back resident`s activities trough out the year.
- Adhered to local,state and federal regulations during daily operations which ensured compliance with housing laws.
- Presented and received approval for a Smoke Free Property Project.
- Presented and received approval for Security Surveillance Project.
- Helped minimize the crime rate on property by working closely with local law enforcement and company`s attorneys.
Community Director
Gatehouse Management Inc
01.2020 - 01.2021
- Responsible for managing a LIHTC property with 92 apartment units and 1 on-site employee.
- Maintained property operations running successfully during challenges of COVID 19 pandemic.
- Helped minimize delinquency by keeping open communication with residents and providing them information for available rent assistance programs.
- Worked closely with maintenance supervisor to create best practices for maintenance procedures during COVID 19 restrictions.
Leasing Agent
Gatehouse Management Inc
04.2018 - 01.2020
- 2019 Top Leasing Agent in MA. Total of 163 units rented/ renewed in a mixed 300 units apartment complex.
- Provided better communication between management office and tenants by being able to communicate in English, Portuguese and Spanish.
- Kept Leasing Office running during long period of leasing office and Property Manager hiring process.
- Assisted new property manager by sharing knowledge of property and residents. As well training new leasing agents employees.
Maintenance Porter
Gatehouse Management Inc
09.2013 - 04.2018
- Performed daily Clubhouse, Leasing Office and Model unit checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Demonstrated strong attention to detail while completing apartment turn overs for new residents.
- Supported maintenance technicians by conducting light tasks directed by Maintenance Supervisor.
- Assisted Maintenance Supervisor by inspecting made ready units.
- Assisted sister properties with cleaning services as requested by Maintenance Supervisor.
Bank Teller
Bank of America
04.2016 - 08.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Hair Salon Assistant
Hair Point Beauty Salon
10.2011 - 09.2013
- Handle responsibilities of coordinating all the front desk activities of the salon.
- Answered telephone calls to provide information and schedule new appointments.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Coordinate with salon manager in maintaining the inventory of retail products.
- Perform responsibilities of handling and maintaining cash transactions.
- Performs salon assistant duties to assist hair stylists and cosmetologists.
Education
ESL - English As A Second Language -
Brazuca Learning Center
Brockton MA 10-2017
High School Diploma -
Escola Estadual Alberto Giovaninni
Brazil 12-2009
Skills
- Operations Management
- Teamwork and collaboration
- Maintenance oversight
- Community engagement
- Customer service- focused
- Fair housing compliance
- Tenant relations
- Attention to detail
- Adaptable to unusual situations
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Community Director
Gatehouse Management Inc
01.2021 - Current
Community Director
Gatehouse Management Inc
01.2020 - 01.2021
Leasing Agent
Gatehouse Management Inc
04.2018 - 01.2020
Bank Teller
Bank of America
04.2016 - 08.2016
Maintenance Porter
Gatehouse Management Inc
09.2013 - 04.2018
Hair Salon Assistant
Hair Point Beauty Salon
10.2011 - 09.2013
ESL - English As A Second Language -
Brazuca Learning Center
High School Diploma -
Escola Estadual Alberto Giovaninni
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