Katie monahan
Worcester
Summary
Results-driven team leader with extensive experience in customer service and team management. Skilled in training, problem-solving, and fostering collaboration to enhance operational efficiency. Proven ability to build strong relationships and improve customer satisfaction while maintaining clear guidelines and consistent policies. Committed to supporting team success and adapting to new challenges in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Big-Y
Worcester
10.2020 - 05.2023
- Supervised cashier team to maintain efficient service and operations.
- Supervised cashier team, ensuring service efficiency and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Supported cashiers in addressing customer complaints and inquiries during peak hours.
- Monitored cashier performance and provided constructive feedback.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with inquiries, delivering information about products and services.
- Monitored cashier performance and provided constructive feedback for improvement.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Oversaw cashier activities to identify strengths and weaknesses in service and transaction processes.
Manager's Assistant
Laughlin Kennel
Oxford
05.2012 - 01.2018
- Coordinated communication between management and pet care staff, streamlining operations and improving team collaboration.
- Trained new personnel on kennel procedures and safe animal handling practices.
- Monitored animal behavior and health, reporting concerns to management promptly.
- Implemented safety protocols to ensure security for pets and staff.
- Maintained cleanliness of animal living spaces, ensuring a healthy environment for pets and minimizing health risks.
- Assisted clients with inquiries, delivering exceptional customer service and fostering positive relationships.
- Documented records of feedings, medications, and other vital information accurately.
- Provided daily exercise and socialization for dogs in care.
Education
Associate of Applied Science - Veterinary Science
Becker College
Leicester, MA06-2011
Skills
- Customer service
- Team supervision
- Performance monitoring
- Conflict resolution
- Team building
- Effective communication
- Client assistance
- Customer evaluations
- Problem solving
- Continuous improvement
- Attention to detail
- Operational cleanliness
- Health assessments
- Interactive communication
- Treatment plans
- Medical evaluation
- Service quality review
- Instrument cleaning
- Nutritional guidance
- Relationship building
- Professional demeanor
- Product knowledge
- Problem-solving aptitude
Affiliations
- Strong knowledge of the 12 and 12
- AA/NA
- Chairng Meetings
- Service Work
- Volunteer at Everyday Miracles
- Sober Living
- Creating New Relationships with Others
- Effective Communication with Addicts
Timeline
Cashier Team Lead
Big-Y
10.2020 - 05.2023
Manager's Assistant
Laughlin Kennel
05.2012 - 01.2018
Associate of Applied Science - Veterinary Science
Becker College