Katie Moran
Jefferson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Salesperson
BMW
Shrewsbury
04.2026 - Current
- Assisted customers in selecting vehicles that matched their preferences and needs.
- Maintained knowledge of current BMW models and industry trends to inform clients.
- Built relationships with customers to enhance loyalty and repeat business opportunities.
- Provided exceptional customer service throughout the buying process to enhance satisfaction.
- Resolved customer complaints promptly and efficiently.
Server
The Mercantile
01.2025 - Current
- Manage multiple tables efficiently, ensuring timely service and customer satisfaction.
- Operate POS system for accurate order and billing management.
- Collaborate with the team during peak hours to enhance guest experiences.
- Developed efficient multitasking strategies to handle concurrent responsibilities while maintaining high service quality standards.
Recovery Support Specialist
Clearbrook Treatment Center
11.2022 - 04.2023
- Facilitated client transitions with thorough discharge planning and follow-up.
- Established strong therapeutic relationships while maintaining professional boundaries, leading group and individual therapy sessions in outpatient settings.
- Monitored recovery progress through systematic toxicity screenings and breathalyzer tests, ensuring treatment plan adherence and client safety.
AIDS Project Worcester
12.2020 - 08.2021
- Assisted in community outreach efforts to increase awareness about HIV prevention and testing services in underserved communities.
- Collaborated with the case management team to assist clients with accessing resources for HIV care, housing, and mental health services.
- Provided support in organizing and facilitating health education workshops and awareness events.
Education
Bachelors - Human Services
Fitchburg State University
Skills
- Customer service
- Customer relationship management
- Team collaboration
- Effective communication
- Active listening
- Follow-up communications
- Product knowledge
- Time management
Timeline
Salesperson
BMW
04.2026 - Current
Server
The Mercantile
01.2025 - Current
Recovery Support Specialist
Clearbrook Treatment Center
11.2022 - 04.2023
AIDS Project Worcester
12.2020 - 08.2021
Bachelors - Human Services
Fitchburg State University