Katio Depina
Boston
Overview
18
18
years of professional experience
Work History
Medical Assistant II
Cambridge Health Alliance-Everett Hospital
Somerville
08.2007 - Current
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Contacted medical facilities to schedule patients for admission.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Explained treatment procedures and physicians' instructions.
- Incorporated outside records into charts and EHR.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Inspected equipment to ensure proper working order prior to use on patients.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Organized patient charts before each day's clinic sessions began.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Measured vital signs and took medical histories to prepare patients for examination.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Lab Technician/Phlebotomist
Uphams Corner Health Center
Boston
09.2006 - 11.2007
- Ensured compliance with federal regulations governing laboratory procedures.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Maintained a clean, safe, and organized work environment.
- Collected specimen samples and transported to laboratory for processing.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Maintained accurate records of collected specimens and test results.
- Provided excellent customer service while interacting with patients.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Assisted in the training and mentoring of new phlebotomy staff.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Used heel and finger stick methods to obtain blood from capillaries.
- Conducted quality control checks to ensure the accuracy of test results.
- Responded quickly and effectively to emergency situations.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Participated in continuing education to stay current with phlebotomy practices.
Education
Medical Assistant Certificate - Medical Assistant
Clark University
Worcester, MA06-2006
High School Diploma -
Madison Park High School
Boston, MA06-1999
Skills
- Phlebotomy
- Medical office administration
- CPR
- Maintaining confidentiality
- Medical procedures
- Venipuncture and phlebotomy
- Proper sterilization techniques
- Medical equipment operation
- Medical terminology knowledge
- Electrocardiography (EKG)
- Disease prevention education
- EKG set up and monitoring
- Medical terminology proficiency
- Vital signs and examinations
- Calm and level-headed under duress
- Anatomy and physiology
- Professionalism and ethics
- First aid
- HIPAA compliance
Languages
Spanish
Full Professional
Portuguese
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Medical Assistant II
Cambridge Health Alliance-Everett Hospital
08.2007 - Current
Lab Technician/Phlebotomist
Uphams Corner Health Center
09.2006 - 11.2007
Medical Assistant Certificate - Medical Assistant
Clark University
High School Diploma -
Madison Park High School