Katrina Schmitt
Mendon
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
Old Navy
Bellingham
03.2023 - Current
- Assisted customers in product selection and provided personalized service.
- Welcomed customers, identifying and addressing their specific needs
- Processed customer transactions, ensuring accuracy and prompt service
- Processed transactions efficiently using point-of-sale systems.
- Organized merchandise displays to enhance visual appeal and accessibility.
Customer Service, Cashier
Christiano Pizza
Hopedale
08.2020 - Current
- Answered business phone and processed customer orders
- Welcomed customers upon arrival to create a friendly atmosphere.
- Created employee schedule and managed front-end team
- Kept workspace orderly to promote efficiency and safety.
Dietary Aide
Countryside Healthcare
Milford
03.2024 - 12.2024
- Plated and served nutritious meals to residents, ensuring dietary needs were met
- Prepared meals according to dietary guidelines and resident preferences.
- Assisted in serving meals to residents in a timely manner.
- Maintained cleanliness and organization of kitchen and dining areas.
- Organized and cleaned workspace regularly
Server
Beyond Full
Hopedale
02.2022 - 04.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Guided customers through order process to ensure satisfaction
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
Cashier
Market Basket
Bellingham
02.2019 - 03.2021
- Provided efficient checkout support to enhance customer experience.
- Processed customer transactions at checkout, ensuring accuracy and speed.
- Maintained cash drawer accuracy, balancing registers daily to prevent discrepancies.
- Delivered exceptional customer service, addressing inquiries and enhancing customer satisfaction.
Education
BA - Crime and Justice Studies
University of Massachusettes Dartmouth
North Dartmouth, MA 09.2023 - 05.2026
High School Diploma -
Nipmuc Regional High School
Upton, MA 08.2019 - 06.2023
Skills
- Customer Service
- Customer support
- Customer service excellence
- Upselling
- Product recommendations
- Sales training
- Product promotions
- Merchandising
- Merchandise display
- Order processing
- Money Transactions
- Cash handling
- Accurate cash handling
- Money handling
- POS system operation
- Cash register operation
- Self-checkout assistance
- Deliveries
- Scheduling
- Time management
- Multi-tasking strength
- Task prioritization
- Team collaboration
- Collaborative teamwork
- Conflict resolution
- Dispute mediation
- Effective communication
- Interpersonal communication
- Communication skills
- Critical thinking
- Complex Problem-solving
- Results-driven
- Policy and procedure adherence
- Adapt to diverse groups
- Outgoing personality
- Self-starter attitude
- Dispute mediation
- Accurate cash handling
- Self-starter attitude
- Outgoing personality
Awards
Hugh O’Brian Youth (HOBY) Leadership Foundation Award, 2021
Languages
English
Timeline
Dietary Aide
Countryside Healthcare
03.2024 - 12.2024
BA - Crime and Justice Studies
University of Massachusettes Dartmouth
09.2023 - 05.2026
Sales Associate
Old Navy
03.2023 - Current
Server
Beyond Full
02.2022 - 04.2023
Customer Service, Cashier
Christiano Pizza
08.2020 - Current
High School Diploma -
Nipmuc Regional High School
08.2019 - 06.2023
Cashier
Market Basket
02.2019 - 03.2021