KAWTHAR KHALOUFI

• Markets : Morocco

• Resigned at the end of December 2023.

• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Executed successful sales strategies to convert leads into customers.
• Built and strengthened relationships with new accounts to drive revenue growth.
• Prepared additional quotes for current clients to upsell products.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

• Qualified leads, built relationships and executed sales strategies to drive new business.

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

• Presented our brands in worldwide exhibitions such as Cosmoprof in Italy.

• Markets : Morocco/Middle East.

• Conducted market research to establish customer trends and habits

• Established goals and objectives in order to reach our customers through appropriate marketing channels (digital and traditional)
• Developed and implemented marketing plans
• Conducted competitor research and analyses
• Analyzed marketing data, including campaign results, conversion rates, and online traffic in order to improve future marketing strategies and campaigns
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

• Assisted with demonstrations for products to showcase functionality
• Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the DnCP line(Displays & client peripherals)
• Trained and provided coaching to account managers and account executives
• Maximized the Displays and client peripherals revenue/units/margin by driving attach Rate/$/Box
• Connected with new/existing customers, build trust-based relationships and initiate proactively discussion about digital transformation, modern technologies
• (+20% Customer Retention Rate since 2017)
• Performed Project management by gathering data, conducting interviews, benchmark studies and analyses, building models, synthesizing information and supporting the preparation of written deliverables for clients
• Conducted whiteboard discussions with customers for presenting Technology Solutions design, platform management /deployment, their value proposition and ROI
• Established reports/performance dashboard and report them to C-Level to give visibility on how the business is running
• Participated in worldwide technology seminars to develop solutions knowledge and remain up to date on new/emerging technologies and market trends.

• Worked with BNP Paribas Group (IT department)
• Resolved financial incidents of both payments system and online banking: ORION/SEPA (SWIFT/RTGS/STET/CORE)
• BNPinet, OFP, Connexis cash and Swiftnet
• Monitored the production of the online banking platform BNPinet (Maghreb, Sub-Saharan Africa and DOM-POM)
• Analyzed and resolved BNP paribas's clients technical and functional issues.