Kayla Baptiste
Taunton
Summary
Experienced professional in property management with a strong background in tenant relations, lease administration, and property maintenance. Highly skilled at coordinating with teams to ensure smooth operations and adaptability to changing needs. Recognized for exceptional communication skills, problem-solving abilities, and a proactive approach to managing property issues. Committed Property Manager dedicated to ensuring a safe and comfortable environment for residents while advocating for the needs of the building board. A thorough team contributor with strong organizational capabilities, capable of handling numerous projects simultaneously while maintaining accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Willow Trace Apartments
04.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Housing Specialist
Highpoint
04.2023 - 04.2024
- Facilitated meetings between landlords and tenants to resolve disputes over rent payments or other matters
- Evaluated properties for suitability as affordable housing units and coordinated renovations when necessary
- Identified areas where additional services are needed such as financial counseling or job training opportunities
- Prepared reports regarding housing program outcomes, including trends in occupancy and utilization rates
- Assisted in locating housing for displaced individuals
Medical Office Assistant
Signature Healthcare
10.2017 - 03.2023
- Scheduled patient appointments, tests, and procedures in computerized scheduling system
- Responded promptly to phone inquiries from patients, providing information in a courteous manner
- Used EMR software to manage patient records and files
- Handled daily office operations such as filing, data entry, and inventory management
- Processed insurance claims with accuracy, ensuring timely reimbursement for services rendered
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
Education
HIGH SCHOOL DIPLOMA -
Brockton High
06.2010
Skills
- Verbal Communication
- Organization and Time Management
- Data Entry
- Attention to Detail
- Multitasking Abilities
- Team Leadership
- Community Outreach
- Customer Service
- Microsoft Office Proficiency
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Leasing and sales
- Property management
- Payment collection
- Housing regulations
- Appointment scheduling
- Marketing and advertising
Timeline
Assistant Property Manager
Willow Trace Apartments
04.2024 - Current
Housing Specialist
Highpoint
04.2023 - 04.2024
Medical Office Assistant
Signature Healthcare
10.2017 - 03.2023
HIGH SCHOOL DIPLOMA -
Brockton High
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