Kayla Bolaski
Kingston
Summary
Successful pharmacy technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Dental Technician
Benchmark dental lab
Wareham
08.2016 - 03.2019
- Fabricated dental prosthetics using CAD/CAM technology for precise fit and comfort.
- Collaborated with dentists to interpret prescriptions and design custom dental devices.
- Conducted quality checks on dental appliances to ensure adherence to specifications.
- Polished finished work to smooth rough edges and provide ideal fit.
- Worked closely with other technicians to ensure that all orders were completed accurately within time constraints.
- Fabricated dentures, partials, and other dental prosthetics from impressions taken by the dentist.
- Prepared wax patterns for metal castings used in creating crowns, bridges, inlays, and onlays.
- Cleaned and calibrated laboratory equipment.
Pharmacy Technician
Hannafords
Kingston
04.2014 - 08.2016
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels by restocking shelves and organizing supplies.
- Provided exceptional customer service by answering inquiries and resolving concerns.
- Operated pharmacy software to manage prescriptions and patient records securely.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Pharmacy Technician
Springfield Pharmacy
Springfield
06.2012 - 03.2014
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels by restocking shelves and organizing supplies.
- Provided exceptional customer service by answering inquiries and resolving concerns.
- Operated pharmacy software to manage prescriptions and patient records securely.
- Ensured compliance with safety regulations and pharmacy policies during operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Shift Supervisor/Pharmacy Technician
Rite Aid
Ludlow
03.2009 - 06.2012
- Supervised daily store operations and ensured compliance with company policies.
- Trained new staff on customer service standards and store procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Resolved customer inquiries and complaints to enhance service satisfaction.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
Springfield High School
Springfield, VTSome College (No Degree) - Psychology
Community College of Vermont
Springfield, VTSkills
- Dental prosthetic fabrication
- Impression analysis
- Prescription interpretation
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Impressions
- Patient confidentiality
- Buffing wheels
- Wax pattern development
- Dental anatomy and occlusion
- Denture waxing
- Customer service
- Professionalism
- Prescription processing
- Medication dispensing
- Pharmacy inventory management
- Pharmacy software operation
- Customer relationship management
- Quality assurance
- Order fulfillment
- Team collaboration
- Drug inventory control
- Insurance verification
- Intravenous admixture preparation
- Medication labels
- Proper labeling procedures
- Updating medication histories
- Confidentiality and HIPAA
- Compounding techniques
- Manual and automated medication dispensing
- Labeling accuracy
- Drug classification
- Pharmacy ethics
- Proper labeling
- Processing payments
- FDA drug safety guidelines
- Supporting pharmacy operations
- Problem-solving skills
- Receiving incoming supplies
- Labeling prescriptions
- Prescription filling
- FDA and HIPAA compliance
- Pharmacy operations
- Drug inventory management
- OTC recommendations
- Medicare and medicaid process
- Answering customer questions
- Interpreting and processing medication orders
- Verifying orders
- Insurance billing
- Ordering and stocking medications
- Supply restocking
- Resolving customer issues
Timeline
Dental Technician
Benchmark dental lab
08.2016 - 03.2019
Pharmacy Technician
Hannafords
04.2014 - 08.2016
Pharmacy Technician
Springfield Pharmacy
06.2012 - 03.2014
Shift Supervisor/Pharmacy Technician
Rite Aid
03.2009 - 06.2012
Springfield High School
Some College (No Degree) - Psychology
Community College of Vermont
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