Kayla Donaldson

• Managed patient scheduling and appointment confirmations to optimize daily operations.
• Coordinated patient intake processes, ensuring accurate data collection and compliance with protocols.
• Assisted in billing inquiries and insurance verification, enhancing patient financial understanding.
• Maintained organized dental records using practice management software for efficient retrieval.
• Ensured compliance with infection control protocols in sterilization processes.
• Operated and maintained autoclaves, ultrasonic cleaners, and other sterilization equipment.
• Managed cleaning and maintenance of dental instruments to prevent cross-contamination.

• Answer phones
• Schedule patients appointment
• Fax referral orders
• Submit prior authorizations
• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Assisted in maintaining accurate patient records within electronic health record systems.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Supported front desk operations, ensuring a welcoming environment for patients and visitors.

• Coordinated insurance verification and eligibility checks to enhance patient access to services.
• Monitored patient flow to optimize registration efficiency and reduce wait times in busy periods.
• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.

• Oversaw daily receiving operations, ensuring accuracy and efficiency in inventory management.
• Trained and mentored team members on best practices for unloading and processing shipments.
• Conducted regular audits of received goods to ensure compliance with quality standards and company policies.
• Unloaded, sorted and stored incoming merchandise.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.

• Maintained cleanliness and organization of kitchen areas, adhering to health and safety regulations.
• Supported culinary team in food preparation tasks, enhancing overall kitchen efficiency.

• Conducted inventory management, optimizing stock levels to meet customer demand.
• Implemented visual merchandising strategies to enhance store presentation and drive sales.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

• Trained and mentored new staff on customer service standards and product knowledge.
• Oversaw cash handling processes, maintaining accuracy in transactions and reports.
• Resolved customer inquiries and concerns, fostering positive shopping experiences.
• Collaborated with management to identify opportunities for operational improvements.

Processed customer transactions efficiently, ensuring accurate handling of cash and credit payments.