Kayla Gould
Lancaster,MA
Summary
Compassionate and detail-oriented professional with experience in fast-paced dining environments. Known for effective communication with team members and guests, ensuring timely service and guest advocacy. Ready to leverage skills to enhance customer experiences and drive satisfaction.
Overview
6
6
years of professional experience
Work History
Server
YardHouse Darden Restaurants
Burlington, MA
03.2024 - Current
- Provided high-quality customer service in a fast-paced restaurant environment.
- I can demonstrate strong multitasking and time management in order to stay consistent and ensure that orders are in correctly, also while supporting the shift such as running food and drinks to ensure that everything is being delivered in a timely manner.
- I am able to maintain clear communication with managers and the chef to ensure that the food comes out correctly.
- Handled cash transactions and POS systems accurately.
- Used upselling techniques to increase customer satisfaction and sales.
Host
Texas Roadhouse Restaurant
Leominster, MA
11.2022 - 05.2024
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system, optimizing table turnover during peak hours.
- Collaborated with servers to ensure smooth communication and service flow.
- Assisted in training new hosts on customer service standards and procedures.
- Also helped out the managers in performing table visits to every table to ensure that our guests were happy with their experience.
- I ran our Priority tickets which are the steaks or the food then was sent back to be recooked, then delivered to the table to ensure they are happy with how their steak came out.
Ice Cream Scooper
Rotas Spring Farms
Sterling MA
04.2022 - 06.2023
- Provided exceptional customer service while serving ice cream and managing customer inquiries.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Maintained cleanliness and organization of the serving area, ensuring compliance with health standards.
- Assisted in inventory management by restocking supplies and tracking product usage.
Busser
Kimballs Farms Ice Cream Stand
Lancaster, MA
03.2020 - 09.2020
- Cleaned and organized dining areas to enhance customer experience.
- Efficiently cleared the tables to ensure the speed of the grill and ice cream stand
- Maintained inventory of supplies, ensuring availability during peak hours.
- Swept under tables to ensure that their surrounding are clean, and taking the trash out when needed to ensure that everything stays sanitary within the eating areas.
Education
High School Diploma -
Skills
- Strong work ethic
- Exceptional customer service
- Compassionate for others
- Empathetic
- Guest engagement
- Relationship Building
- Advocacy for those around me
Timeline
Server
YardHouse Darden Restaurants
03.2024 - Current
Host
Texas Roadhouse Restaurant
11.2022 - 05.2024
Ice Cream Scooper
Rotas Spring Farms
04.2022 - 06.2023
Busser
Kimballs Farms Ice Cream Stand
03.2020 - 09.2020