Program Director
Kayla Labonte
BayMark Health Services
Westfield
7
years of professional experience
Program and business development leader with 5+ years of experience managing, building client relationships, and driving revenue growth. Skilled in sales strategy, partnership development, team leadership, budgeting, and performance improvement.
Work History
Program Director
3 Years 9 Months- Direct multiple programs serving and overseeing staff, day to day and budget management
- Develop and execute sales and growth plans for programs], generating an increase in revenue and growth.
- Built relationships with prospective and existing clients, partners, and funders; identified opportunities for service and account expansion.
- Lead presentations, proposals, pricing discussions, and contract negotiations.
- Improve client retention, while maintaining strong service delivery and program outcomes.
- Set goals and tracked key performance indicators for program quality, sales pipeline, revenue, and customer satisfaction to enhance overall program effectiveness.
- Coach and develop staff across program delivery and sales
- Manage budgets, contracts, and reporting to ensure financial targets and organizational requirements are met.
Insurance Specialist
3 Years 1 Month- Advised clients on coverage options, policy features, and underwriting follow-up steps.
- Managed life insurance applications, ensuring accurate submission and compliance with carrier requirements.
- Reviewed policy documents and applications to identify errors before processing.
- Coordinated licensing, appointments, and carrier onboarding to support agent readiness.
- Ensure quality client relations and review quarterly.
Education
MBA - Business
Bachelor of Science
Skills
Program strategy and operations
Sales strategy
Business development
Client relationship management
Revenue growth
Account management
Timeline
Program Director
BayMark Health Services
02.2023 - CurrentRead More
Insurance Specialist
Symmetry Financial
01.2020 - 02.2023Read More
Baypath Univerity
MBA from Business
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Baypath University
Bachelor of Science
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