Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Langevin

Summary

Dynamic professional with extensive experience in customer service and cash handling at McDonald's Restaurant. Proven ability to enhance operational efficiency and mentor teams. Skilled in loan servicing and payment processing, adept at resolving complex issues while maintaining high satisfaction levels. Committed to excellence and continuous improvement in fast-paced environments.

Overview

6
6
years of professional experience

Work History

General Manager

McDonald's Restaurant
03.2024 - Current
  • Assisted in developing operational strategies to enhance daily workflow efficiency.
  • Supported team members in understanding company policies and procedures effectively.
  • Participated in training sessions to learn industry best practices and compliance standards.
  • Collaborated with cross-functional teams to streamline communication processes.
  • Processed payroll at the begging of each week ensuring that all employee punches are correct.
  • Conducted and accurate food inventory count each week and complete inventory at the end of the month.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Implemented efficient cash handling procedures, reducing discrepancies during audits.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Team Leader

Walmart
03.2021 - 06.2024
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed daily cash operations and ensured accurate cash handling procedures.
  • Trained and mentored new cashiers on customer service protocols and operational standards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Loan Officer

Berkshire Bank
01.2020 - 05.2021
  • Balanced Online payment platform.
  • Completed daily unapplied payments, applying them to where they were extended by analyzing the accounts looking for patters and looking at the notes.
  • Calling customers when payments changed due to escrow, to ensure payments would not be late.
  • Processed payments over the phone.
  • Kept track of all new loans, tracked down where the contract was and then filing them once received.
  • Proceed and noted all accounts that were deferred due to Covid.
  • Filed all deferred contracts with original loan contracts.
  • Processed loan payoffs.

Education

Associate of Science - Business Administration

Holyoke Community College
Holyoke, MA
05-2015

Skills

  • Loan servicing
  • Cash handling
  • Balance sheet expertise
  • Customer service
  • Microsoft office
  • Excell
  • Payment processing

Timeline

General Manager

McDonald's Restaurant
03.2024 - Current

Team Leader

Walmart
03.2021 - 06.2024

Loan Officer

Berkshire Bank
01.2020 - 05.2021

Associate of Science - Business Administration

Holyoke Community College

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Kayla Langevin