KAYLA MACY
Westwood
Summary
Motivated individual with a strong work ethic and the ability to work well under pressure. Notable organizational and team collaboration skills with the adaptability of the critical thinking process.
Overview
6
6
years of professional experience
Work History
Bayhost
Topgolf
Canton, MA
05.2024 - 08.2024
- Answered guest questions with responses about the menu, promotions, and specials.
- Provided friendly, courteous service to create memorable moments for guests.
- Attended to guests at reserved events, ensuring a seamless and enjoyable experience in a high-energy entertainment venue.
Ice Cream Server
Bertie's Creative Creamery
Westwood, USA
03.2022 - 08.2023
- Prepared ice cream orders quickly and accurately
- Kept kitchen, counter, and dining areas cleaned and sanitized
- Greeted incoming customers and provided reliable, friendly customer service
Retail Sales Associate
Altar'd State
Dedham, USA
11.2022 - 04.2023
- Maintained clean sales floor
- Organized merchandise in an appealing fashion
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Barista
Starbucks
Westwood, USA
03.2021 - 08.2022
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods
- Recognized as a Creative Trainer for specialized drinks
Lifeguard
Dedham Health And Athletics
Dedham, USA
02.2021 - 06.2021
- Monitored safety of guests in and around swimming pool
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions
Soccer Referee
Westwood Youth Soccer
Westwood, USA
09.2018 - 11.2020
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results
Gate Guard
Hale Reservation
Westwood, USA
06.2019 - 09.2019
- Ran check-in services independently for the welcome area
- Greeted families and patrons into the facility
Education
Bachelor of Science - Finance, Pre-Law
University of Florida
Gainesville, FL05.2027
High School Diploma -
Westwood High School
Westwood, MA06.2023
Skills
- Leadership
- Customer Service
- Team Player
- Critical Thinking
- Creativity
- Positive Attitude
- Creative Trainer
- Maintaining composure
Timeline
Bayhost
Topgolf
05.2024 - 08.2024
Retail Sales Associate
Altar'd State
11.2022 - 04.2023
Ice Cream Server
Bertie's Creative Creamery
03.2022 - 08.2023
Barista
Starbucks
03.2021 - 08.2022
Lifeguard
Dedham Health And Athletics
02.2021 - 06.2021
Gate Guard
Hale Reservation
06.2019 - 09.2019
Soccer Referee
Westwood Youth Soccer
09.2018 - 11.2020
High School Diploma -
Westwood High School
Bachelor of Science - Finance, Pre-Law
University of Florida