Kayla Ruffini

In home care for elderly Grandmother. Responsibilities include;

• Prepare meals and facilitate eating
• Assisting mobility to reduce risk of falling and allowing prolonged independence
• Assisting daily hygiene practices (brushing teeth, brushing hair, etc..)
• Giving medication
• Provide mental stimulation through board games, story telling, etc..

• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.