Kayla Taylor
Boston
Summary
Reliable and proactive team player with extensive experience in customer service and event management. Demonstrates strong leadership skills through training staff and enhancing customer experiences, ready to contribute to team success and drive brand loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Seasons 52
Burlington, MA
11.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in managing guest orders and ensuring timely delivery.
- Processed payments accurately and efficiently using point-of-sale systems.
Bartender/Server
Tavern in the Square
Boston, MA
08.2020 - 11.2025
- Experience high volume events with up to 200+ patrons (i.e TD Garden Game Days and Concerts)
- Serviced guests with food and beverage requests in a timely, professional and friendly manner.
- Demonstrated leadership skills through training new staff.
- Maintained relationships with Downtown Boston clientele to build regular business.
- Appropriately suggested best food and liquor menu items to increase restaurant sales.
Social Media Content Creator
Turn It Up Dance Challenge
Boston, MA
01.2025 - 07.2025
- Captured high-quality content and managed social media platforms during events (Instagram, Reels, TikTok) (behind-the-scenes, live action crowd shots, branding moments)
- Photography and Video Editing (Capcut, Canva)
- Conduct quick interviews or highlight reels with competition participants, performers, and staff.
- Live-post updates to social media platforms, keeping audiences engaged.
- Ensure brand voice and aesthetics are consistent across all content.
Brand Ambassador
ZenWTR
Los Angeles, CA
03.2023 - 11.2023
- Engaged customers through product demonstrations and educational initiatives.
- Promoted brand awareness at events, enhancing visibility and customer interaction.
- Assisted in developing marketing materials to support promotional campaigns.
- Collaborated with sales teams to drive product placement and visibility strategies.
Bookkeeping Administrative Assistant
Hosking Bookkeeping Services
Boston, MA
07.2020 - 03.2023
- Managed accounts payable and receivable processes to ensure accurate financial tracking.
- Developed and maintained comprehensive filing system for financial documentation.
- Assisted in payroll processing, ensuring timely and accurate employee compensation.
- Implemented bookkeeping software solutions to enhance data accuracy and reporting efficiency.
Lead Teacher
Boston Ballet
Boston, MA
09.2019 - 02.2023
- Developed and implemented curriculum aligned with artistic goals and educational standards.
- Teach assigned class at The Roxbury Latin School, Boys & Girls Club, and City Dance program.
- Managed front desk operations, ensuring efficient check-in and check-out procedures.
Paraprofessional
Summer Street Elementary School
Lynnfield, MA
09.2022 - 01.2023
- Supported classroom activities by assisting teachers in lesson preparation and delivery.
- Facilitated student engagement through interactive learning strategies and individualized support.
- Monitored and documented student progress, providing feedback to educators for tailored instruction.
- Collaborated with special education staff to implement individualized education plans effectively.
Education
Bachelor of Arts - Communications
University of Massachusetts, Amherst
Amherst, MA05-2019
Skills
- Social media strategy
- Teamwork and collaboration
- Strong multitasking
- Highly reliable
- Office administration
- Data entry
- Quickbooks
- Customer engagement
- Time management
- Instructional support
- Creative artistic vision
- Classroom management
Certification
- Early Childhood Education Certification
- ServSafe Alcohol Certification: National Restaurant Association Educational Foundation
Languages
Spanish
Limited Working
Timeline
Server
Seasons 52
11.2025 - Current
Social Media Content Creator
Turn It Up Dance Challenge
01.2025 - 07.2025
Brand Ambassador
ZenWTR
03.2023 - 11.2023
Paraprofessional
Summer Street Elementary School
09.2022 - 01.2023
Bartender/Server
Tavern in the Square
08.2020 - 11.2025
Bookkeeping Administrative Assistant
Hosking Bookkeeping Services
07.2020 - 03.2023
Lead Teacher
Boston Ballet
09.2019 - 02.2023
Bachelor of Arts - Communications
University of Massachusetts, Amherst