Kayla Westgate
New Bedford
Summary
Accomplished General Manager at McDonald's with a proven track record in operations management and leadership, enhancing team performance and customer satisfaction. Skilled in problem resolution and process improvements, I significantly increased sales and performance. Expert in employee development and customer retention, consistently meeting organizational goals. I pride myself and my work on a willingness to learn; everyday should be a day to GROW whether as an individual or a team.
Overview
6
6
years of professional experience
Work History
General Manager
McDonalds
08.2024 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
Manager
McDonald's
08.2021 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Uber Driver
Uber
01.2019 - 08.2022
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Office Manager
Wrightway Irrigation
09.2020 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Greater New Bedford Vocational Technical High
New Bedford, MA05-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Employee scheduling
- P&L management
- Motivation
- Labor cost controls
- Customer retention
- Process improvements
- Employee development
- Consistently meet goals
Timeline
General Manager
McDonalds
08.2024 - 02.2025
Manager
McDonald's
08.2021 - 08.2024
Office Manager
Wrightway Irrigation
09.2020 - 07.2021
Uber Driver
Uber
01.2019 - 08.2022
High School Diploma -
Greater New Bedford Vocational Technical High
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