Kayla Kangas
Cape Cod,MA
Summary
Highly motivated individual, offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop within the sports field. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in this Sales Associate role.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Mezza Luna Restaurant
11.2022 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained and organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Cashier
Water Wizz Water Park
06.2017 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting during each shift.
- Restocked and organized merchandise throughout the park.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor of Arts - Sports Management
Suffolk University
Boston, MA05-2026
High School Diploma -
Bourne High School
Bourne08-2020
Skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- Work ethic and integrity
- Attention to detail
- Organized
- Computer Skills
- Multi-tasking strength
Timeline
Restaurant Hostess
Mezza Luna Restaurant
11.2022 - 10.2024
Cashier
Water Wizz Water Park
06.2017 - 09.2022
Bachelor of Arts - Sports Management
Suffolk University
High School Diploma -
Bourne High School
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