Summary
Overview
Work History
Education
Skills
LANGUAGES
ADDITIONAL INFORMATION
Timeline
Generic

KAYLANII WRIGHT

Boston

Summary

Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.

Overview

3
3
years of professional experience

Work History

Sales Associate

Snipes
11.2024 - 03.2025
  • Managed customer transactions efficiently, ensuring accurate cash handling and record-keeping.
  • Assisted customers with product selection, enhancing their shopping experience through personalized service.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels on the sales floor.
  • Trained new associates on store policies, procedures, and effective customer engagement techniques.
  • Resolved customer inquiries promptly, maintaining high satisfaction rates through effective communication skills.
  • Implemented visual merchandising strategies to improve product displays and increase foot traffic.

Barista

Starbucks
06.2024 - 11.2024
  • Prepared high-quality beverages according to standardized recipes and customer preferences.
  • Ensured cleanliness and organization of workspace to maintain health and safety standards.
  • Trained new baristas on beverage preparation techniques and customer service protocols.
  • Delivered exceptional customer service by engaging with customers and addressing inquiries efficiently.

Sales Associate

Courtside Kicks
12.2023 - 08.2024
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Met merchandising standards by keeping store stocked and products faced.

Sales Associate

Journeys Shoes
10.2023 - 12.2023
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Helped customers try on and fit merchandise.
  • Watched for and recognized security risks and thefts.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.

Barista

Starbucks
11.2022 - 09.2023
  • Operated cash registers and handled cash and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Presented and explained drink menu, answering questions to educate customers.
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers.
  • Sold and served baked goods and miscellaneous food items, increasing company revenue.

Intern

Brigham And Woman’s Faulkner Hospital
07.2023 - 08.2023
  • Gained experience, exposure and knowledge of career-specific procedures and systems.
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously.
  • Demonstrated ability to take initiative and work independently on assigned projects.
  • Trained in different positions and worked with variety of personnel.
  • Participated in team meetings and brainstorming sessions to contribute ideas and insights.
  • Participated in training sessions and workshops to enhance knowledge and skillset.

Camp Counselor

Boston Park & Rec
07.2022 - 08.2023
  • Utilized patience and understanding when dealing with challenging behavior from campers.
  • Showed leadership skills by motivating campers to participate in team building activities.
  • Displayed enthusiasm and commitment towards providing a fun learning experience for the kids.
  • Created an inclusive environment for all campers regardless of age, gender or race.
  • Adapted quickly to changing schedules and expectations while working as part of a team.
  • Remained calm in emergencies and stressful situations.
  • Created and implemented camp activities.
  • Provided support services such as first aid treatments if necessary due to minor injuries sustained by the children.
  • Attended staff meetings and relayed important information to campers.

Sales Associate

Poster Artwork Store
08.2022 - 11.2022
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Engaged with guests to understand and anticipate customer service needs.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Tagged new merchandise for sale and updated signs.
  • Drove sales through customer relationship building and suggestive selling techniques.

Education

High School Diploma -

John D O’Bryant School of Math and Science
Boston
06.2024

Skills

  • Meeting deadlines
  • Goal-Oriented
  • Reliability
  • Register Opening and Closing
  • Teamwork and Collaboration
  • Time Management
  • Team Leadership
  • Organizational Skills
  • Task Prioritization
  • Product Sales
  • Store Organization
  • Excellent people skills
  • Product Knowledge
  • Cleaning techniques

LANGUAGES

English
Native

ADDITIONAL INFORMATION

  • BUSM Med-Sci Program: Fall 2021 - Fall 2023, John D. O’Bryant Cheerleading: Fall 2021 - Fall 2022, John D.
  • O’Bryant Basketball: Winter 2021 - Winter 2022, Gravey Hoops: Spring 2022- Spring 2022, Bay State Jaguars - aau:
  • Fall 2022 - Fall 2022, Photographer - Charlestown High school Boys basketball: Winter 2022 - Winter2023

Timeline

Sales Associate

Snipes
11.2024 - 03.2025

Barista

Starbucks
06.2024 - 11.2024

Sales Associate

Courtside Kicks
12.2023 - 08.2024

Sales Associate

Journeys Shoes
10.2023 - 12.2023

Intern

Brigham And Woman’s Faulkner Hospital
07.2023 - 08.2023

Barista

Starbucks
11.2022 - 09.2023

Sales Associate

Poster Artwork Store
08.2022 - 11.2022

Camp Counselor

Boston Park & Rec
07.2022 - 08.2023

High School Diploma -

John D O’Bryant School of Math and Science

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KAYLANII WRIGHT