Kaylee Connors

Working for Women, Infants and Children (WIC) was an exceptionally rewarding and eye opening experience that resulted in my gaining valuable knowledge on working with diverse clients, cultural sensitivity skills, client advocacy skills and administrative support skills. Listed below are some of the significant responsibilities I exceed in while working this position.

• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with clients through exceptional customer service practices, implementing trauma informed approaches and displaying empathy.
• Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
• Managed both digital and physical filing systems and retrieved documents as required.
• Conducted intake screening through Mass Health, financial or special cases qualifications for the program.
• Ran and completed daily, weekly and monthly reports.
• Scheduled appointments accurately and efficiently.
• Efficiently handled high call and email volume.
• Identified when clients were in need of extra resources and assisted them in utilizing the resources.
• Collaborated with local human service agencies to increase caseload.

At Road to Responsibility I worked in various medical and behavioral special needs group homes. Throughout my work experience I became well versed in behavioral support, direct care skills and conflict management. Listed below are some of the crucial responsibilities that I exceeded at during my employment:

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Built strong relationships with clients to deliver emotional support and companionship.
• Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Completed the Safety-Care program for conflict management, de-escalation, crisis prevention and restraining techniques.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Completed the Medical Administration Program (MAP) to assist with accurately and responsibly administrating medications.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Complied with changes made during the COVID-19 pandemic.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Used POS system to accurately enter orders and process payments.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Controlled line and crowd with quick, efficient service.
• Completed the Serve Safe certification
• Completed the allergen awareness certification
• Participation in helping new stores with grand openings and training employees.