KAYLEE KETCHALE
Springfield
Summary
Strong background in brand representation, adept at fostering team collaboration and driving results. Skilled in customer engagement, product promotion, and building brand loyalty. Known for adaptability and reliability, consistently meeting changing needs and delivering impactful outcomes.
Overview
5
5
years of professional experience
Work History
Brand Representative
Hollister.Co
07.2024 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
Team Member and Cashier
KFC
07.2020 - 10.2023
- Kept clean, organized and well-stocked checkout areas.
- Prepared and packed customer's orders in a timely manner.
- Worked with / am responsible handling money.
- Offered customers information about upcoming promotions and available items.
- Addressed customer questions and complaints with professionalism.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Totaled purchases and accepted payments using touch-screen register system.
- Kept customers happy by quickly processing payments and bagging purchases.
- Approached and solved problems with initiative and sound judgment.
- Informed customers of promotions and special offers to increase sales.
- Bagged, boxed or wrapped products for customers.
- Gave customers full attention and attended to their needs.
- Redeemed coupons, loyalty points and benefits for purchased items.
Education
Undergraduate - Criminal Justice
Suffolk University
Boston, Massachusetts, MA05.2023
Skills
- Leadership
- Cash Register Operation
- Point of Sale Software
- Cash / Money Handling
- Creative Thinking
- Organizational Skills
- Goal oriented
- Communication skills
- Customer service
- Sales expertise
- Store promotions
LANGUAGE
English
Fluent
PRONOUNS
She/Her/Hers
Timeline
Brand Representative
Hollister.Co
07.2024 - Current
Team Member and Cashier
KFC
07.2020 - 10.2023
Undergraduate - Criminal Justice
Suffolk University