Kaylynn DeGerolamo
Norton
Summary
Experienced receptionist with a strong dedication to providing exceptional service in the industry. Maintains a professional appearance and demeanor, ensuring a positive impression on clients. Demonstrates expertise in completing assigned tasks with a keen focus on delivering high-quality results. Known for dependability and quick-learning, thrives in a collaborative team environment. Possesses effective communication and organization skills, enabling seamless coordination and efficient workflow management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant, Customer Service
Air Energy Group LLC
01.2023 - 09.2024
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Creating files documenting estimates created for customer and purchase orders approving the work on estimates.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Accutech Packaging
01.2021 - 01.2022
- Posting transactions on Quickbooks
- Coffee inventory
- Assisting with others work that needs to be completed
- Scheduling Client or Sales meetings
- Print, attach and filing sales orders
- Attending to emails and faxes
Cashier
Stefanos
08.2014 - 08.2018
- Helped prep meal for take-in and dine-in
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Managed closing and opening duties
- Trained and mentored new staff
- Provided exceptional, friendly and fast service
- Managed customer phone calls and orders
Babysitter
09.2010 - 06.2014
- Cared for5 year old boy during parent’s absences
- Helped child bathe, eat and take care of until parent's return to home
- Took child to parks and playgrounds
Education
Diploma -
Norton High School
Norton, MA06.2014
Skills
- Microsoft Word
- Attach files to emails
- Well organized
- Customer service
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Email management
- Dedicated team player
- Documentation and recordkeeping
- Administrative support
- Filing
Timeline
Administrative Assistant, Customer Service
Air Energy Group LLC
01.2023 - 09.2024
Receptionist
Accutech Packaging
01.2021 - 01.2022
Cashier
Stefanos
08.2014 - 08.2018
Babysitter
09.2010 - 06.2014
Diploma -
Norton High School
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