KAYLA McKEON
Chestnut Hill
Summary
Dedicated and detail-oriented administrative professional with over three years of experience providing comprehensive support to office operations. Proven track record of managing administrative tasks efficiently and maintaining strict confidentiality. Adept at multitasking and problem-solving to meet the needs of staff, clients, and vendors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Beacon Therapy Group
09.2024 - Current
- Responded to inquiries from clients and other external contacts, providing accurate information and resources while maintaining a professional demeanor.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and accurately coding appointments.
- Established a welcoming atmosphere for patients through friendly interactions and timely responses to inquiries or concerns.
- Ensured HIPAA compliance and other healthcare regulations.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Administrative Liaison
Boston Youth Sanctuary
06.2021 - 06.2024
- Greeted all visitors of the program in a kind, professional manner
- Coordinated communication and collaboration between departments and to outside vendors
- Acted as a central point of contact for inquiries, providing accurate information or directing to the appropriate staff member
- Supported the Executive Director and Chief Operating Officer with daily operations, research, and outreach
- Developed and maintained strong working relationships with vendors, youth, and families
- Ensured HIPAA and EEC compliance while maintaining a filing system which met all regulatory requirements
- Assisted off-site payroll and Human Resources representatives with on-site maintenance and tracking of time off, time-keeping, and benefits support
- Managed ordering of supplies and daily food deliveries
- Supervised Undergraduate Interns
- Prepared and submitted grants that matched the needs of the program
- Responsible for onboarding and offboarding of staff
Milieu Counselor
Boston Youth Sanctuary
01.2019 - 06.2020
- Created trauma-informed lesson plans for a youth drama group
- Facilitated and co-facilitated youth groups consisting of up to 10 youth
- Supervised youth ages 6-11, providing a safe and structured environment for approximately 30 enrolled youth
- Assisted in youth supervision while transporting to the program
Milieu Intern
Boston Youth Sanctuary
09.2018 - 12.2018
Front Desk Associate
Massage Envy
06.2018 - 12.2018
- Greeted and assisted guests with a positive attitude, ensuring a friendly and welcoming experience
- Managed guest check-ins and check-outs efficiently
- Scheduled appointments between multiple staff schedules and calendars
Education
Bachelor's Degree - Psychology
Lesley University
05.2021
Skills
- Office Suite software
- Data entry
- Organization
- Time Management
- Problem solving
- Customer service
- Attention to details
- Interpersonal Communication
- Teamwork & Collaboration
Certification
- CPR/ First Aid, American Red Cross
- Trauma Informed Care, Crisis Prevention Institute
- Effective Limit Setting, Crisis Prevention Institute
- Grant Seeking Essentials, Nonprofit Ready
Timeline
Administrative Coordinator
Beacon Therapy Group
09.2024 - Current
Administrative Liaison
Boston Youth Sanctuary
06.2021 - 06.2024
Milieu Counselor
Boston Youth Sanctuary
01.2019 - 06.2020
Milieu Intern
Boston Youth Sanctuary
09.2018 - 12.2018
Front Desk Associate
Massage Envy
06.2018 - 12.2018
Bachelor's Degree - Psychology
Lesley University
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