Keali Dwyer
Millbury
Summary
Dedicated and hardworking professional with a strong background in customer service, sales, and client care. At CEC Entertainment, I built lasting client relationships and consistently exceeded sales goals through personalized service and attention to detail. I'm committed to bringing that same professionalism and care to my work as an esthetician, helping clients achieve their skincare goals while providing a comfortable, results-driven experience.
Overview
5
5
years of professional experience
Work History
Senior Assistant Manager
CEC Entertainment
04.2021 - Current
- Led team in daily operational activities, enhancing service efficiency and customer satisfaction.
- Optimized inventory management processes, reducing waste and ensuring product availability.
- Analyzed customer feedback to identify service improvements, driving enhanced guest experiences.
- Boosted sales performance by effectively upselling products and suggesting complementary items.
- Boosted sales revenue, upselling promotional items at the checkout counter.
- Provided excellent customer service, addressing member needs promptly and courteously.
Preschool Teacher
Rainbow Child Developmental Center
09.2023 - 04.2025
- Developed engaging lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that supported individual learning needs and emotional well-being.
- Implemented daily activities that promoted creativity, physical development, and critical thinking.
- Collaborated with parents to provide updates on child progress and strategies for home support.
Education
No Degree - Aesthetics
Spa Tech Institute
Westborough, MA11-2025
High School Diploma -
Millbury Jr./Sr. Highschool
Millbury, MA06-2021
Skills
- Facility cleaning and sanitation
- Team development
- Customer relationship management
- Operations management
- Sales enhancement techniques
- Dedicated work ethic
Accomplishments
- Won "Showroom AOI of the Quarter" plaque for my "extraordinary dedication, commitment, and service to Chuck E. Cheese" in the first quarter of 2023.
Timeline
Preschool Teacher
Rainbow Child Developmental Center
09.2023 - 04.2025
Senior Assistant Manager
CEC Entertainment
04.2021 - Current
No Degree - Aesthetics
Spa Tech Institute
High School Diploma -
Millbury Jr./Sr. Highschool