Kehilany Santana
Fitchburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve company goals. Organized and dependable candidate. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
El Bohio Restaurant
01.2024 - 09.2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Monitored dining room for cleanliness and proper set-up at all times
- Operated cash register to process cash, check, and credit card transactions
Seasonal Retail Sales Associate
Bath & Body Works
11.2023 - 01.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Bagged or packaged purchases and wrapped gifts
- Cross-sold products to boost overall sales purchases
- Provided product information and answered customer questions
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Cleaned shelves, counters and tables to maintain organized store
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Increased sales revenue through effective product recommendations tailored to individual customers.
Babysitter
Family Member
05.2022 - 10.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Bagged or packaged purchases and wrapped gifts
- Cross-sold products to boost overall sales purchases
- Provided product information and answered customer questions
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Cleaned shelves, counters and tables to maintain organized store
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Highschool Diploma - English
Fitchburg High School
Fitchburg, MASkills
- Work Assistance
- Behavior Monitoring
- Child Supervision
- Excellent communication skills
- Fast learner
- Strong time management
- Great Customer Service
- Retail Sales
- Teamwork
- Cash Handling
- Electronic authorization processing
- Dining area maintenance
- Food station setup
- Strong work ethic
Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
- State Driver's License
- CPR Certified
Timeline
Server
El Bohio Restaurant
01.2024 - 09.2024
Seasonal Retail Sales Associate
Bath & Body Works
11.2023 - 01.2024
Babysitter
Family Member
05.2022 - 10.2023
Highschool Diploma - English
Fitchburg High School
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