KEICHA TUCKER
SWAMPSCOTT
Summary
Dependable individual effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
Beverly Hospital
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Emergency Room Technician
Beth Israel Lahey Health - Beverly Hospital
09.2019 - 08.2023
- Assisting with administrative duties such as patient transfers and discharges
- Making sure that the correct documentation is filled out
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Continuously monitored patients and reported changes to head nurses and physicians.
Phlebotomist
Beth Israel Lahey Health - Beverly Hospital
08.2018 - 09.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Certified Nursing Assistant
Aviv Centers For Living
06.2014 - 07.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Agent
OnBrand 24
01.2012 - 01.2014
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Debt Collector
Law Office of J.A. Cambece
01.2006 - 01.2012
- Handle questions or complaints
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
North Shore Community College
08.2018
Certified Nursing Assistant -
Spectrum Health Care
05.2011
High School -
Swampscott High School
06.2005
Skills
- Time Management
- Multitasking
- Organization
- High standards of professionalism
- Ability to work independently
- Excellent interpersonal skills
- Venipuncture
- Specimen handling
- CPR
- Emergency medical procedures
- Data entry
- Outstanding communication skills
- Reliable team player
- Direct patient care
- Debt recovery strategies
- Goal-oriented mindset
Certification
BLS/CPR Certified
Timeline
Phlebotomist
Beverly Hospital
08.2023 - Current
Emergency Room Technician
Beth Israel Lahey Health - Beverly Hospital
09.2019 - 08.2023
Phlebotomist
Beth Israel Lahey Health - Beverly Hospital
08.2018 - 09.2019
Certified Nursing Assistant
Aviv Centers For Living
06.2014 - 07.2018
Customer Service Agent
OnBrand 24
01.2012 - 01.2014
Debt Collector
Law Office of J.A. Cambece
01.2006 - 01.2012
Certified Nursing Assistant -
Spectrum Health Care
High School -
Swampscott High School
North Shore Community College
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