Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEICHA TUCKER

SWAMPSCOTT

Summary

Dependable individual effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work

Overview

19
19
years of professional experience
1
1
Certification

Work History

Phlebotomist

Beverly Hospital
08.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.

Emergency Room Technician

Beth Israel Lahey Health - Beverly Hospital
09.2019 - 08.2023


  • Assisting with administrative duties such as patient transfers and discharges
  • Making sure that the correct documentation is filled out
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
  • Continuously monitored patients and reported changes to head nurses and physicians.

Phlebotomist

Beth Israel Lahey Health - Beverly Hospital
08.2018 - 09.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.

Certified Nursing Assistant

Aviv Centers For Living
06.2014 - 07.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Agent

OnBrand 24
01.2012 - 01.2014
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Debt Collector

Law Office of J.A. Cambece
01.2006 - 01.2012


  • Handle questions or complaints
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Education

North Shore Community College
08.2018

Certified Nursing Assistant -

Spectrum Health Care
05.2011

High School -

Swampscott High School
06.2005

Skills

  • Time Management

  • Multitasking

  • Organization

  • High standards of professionalism

  • Ability to work independently

  • Excellent interpersonal skills

  • Venipuncture

  • Specimen handling

  • CPR

  • Emergency medical procedures

  • Data entry

  • Outstanding communication skills

  • Reliable team player

  • Direct patient care

  • Debt recovery strategies

  • Goal-oriented mindset

Certification

BLS/CPR Certified

Timeline

Phlebotomist

Beverly Hospital
08.2023 - Current

Emergency Room Technician

Beth Israel Lahey Health - Beverly Hospital
09.2019 - 08.2023

Phlebotomist

Beth Israel Lahey Health - Beverly Hospital
08.2018 - 09.2019

Certified Nursing Assistant

Aviv Centers For Living
06.2014 - 07.2018

Customer Service Agent

OnBrand 24
01.2012 - 01.2014

Debt Collector

Law Office of J.A. Cambece
01.2006 - 01.2012

Certified Nursing Assistant -

Spectrum Health Care

High School -

Swampscott High School

North Shore Community College

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KEICHA TUCKER