Summary
Overview
Work History
Skills
Personal Information
Education Certification
Languages
Computer Competence
Related Experiences
Timeline
Generic
Keira Laird

Keira Laird

Riviera

Summary

Experienced and motivated worker, familiar with skills and abilities needed to succeed. Committed to providing excellent customer service, detail-oriented and empathetic to customer needs. Ready to embrace new experiences and skills.

Overview

9
9
years of professional experience

Work History

Waitress Trainee

Caffreys Irish Bar
Benahavis
04.2019 - 05.2019
  • Handled high-pressure situations calmly during busy hours while maintaining exceptional service standards.
  • Ensured accurate order-taking and timely delivery of meals to guests.
  • Checked guests' identification before serving alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Receptionist, Customer Support

Hairworx Beauty Salon
Puerto Banus
01.2015 - 01.2017
  • Answering calls from clients and taking bookings, assisting hair stylists with needs and requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.

Telemarketer

Anstiss Investment Group
01.2017 - 02.2019
  • Sales, upselling, and answering customer enquiries.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Built relationships with customers using strong persuasion and active listening skills.

Sales Assistant

Overseas supermarket
08.2019 - 04.2024
  • Checked and logged dates of products, reducing stock before sell by date and inputting out of date product information into the system.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining high levels of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Skills

  • Fast learner
  • Bilingual
  • Driven
  • Punctual
  • Reliable
  • Friendly and Helpful
  • Customer Assistance
  • Attention to Detail
  • Creative Thinking

Personal Information

  • Date of Birth: 03/09/2000
  • Nationality: British

Education Certification

St Machar Academy, 2015-01-01, 2017-12-31, Aberdeen, Scotland, Secondary School, Higher English, and Drama

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Computer Competence

  • Excel
  • Outlook
  • Mac
  • Windows
  • Word
  • Powerpoint

Related Experiences

  • Overseas supermarket, 2019-01-01, Current, Mijas, Spain, Sales Assistant, Serving customers and managing the tills, Stocking shelves, Assisting customers
  • Anstiss Investment Group, 2018-01-01, 2019-12-31, Spain, Telemarketer, Sales, Upselling, Answering customer enquiries
  • Hairworx Beauty Salon, 2015-01-01, 2018-12-31, Scotland, Receptionist, Customer Support, Answering calls from clients and taking bookings, Assisting hair stylists with needs and requirements

Timeline

Sales Assistant

Overseas supermarket
08.2019 - 04.2024

Waitress Trainee

Caffreys Irish Bar
04.2019 - 05.2019

Telemarketer

Anstiss Investment Group
01.2017 - 02.2019

Receptionist, Customer Support

Hairworx Beauty Salon
01.2015 - 01.2017

Similar Profiles

CREATE PROFILE
Keira Laird