Keisha Bailey
Dorchester,MA
Summary
Compassionate Case Manager. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
13
13
years of professional experience
Work History
Case Manager
Children’s Services of Roxbury
01.2025 - Current
- Coordinated comprehensive care plans for diverse client populations.
- Conducted thorough assessments to identify clients' needs and resources.
- Facilitated communication among multidisciplinary teams to enhance service delivery.
- Developed and implemented strategies to improve client engagement and outcomes.
- Monitored case progress, ensuring compliance with regulatory standards and policies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Residential Counselor
Children’s Services Of Roxbury
09.2018 - 01.2025
- Oversaw congregate and co-shelter operations, ensuring supervision and care for families.
- Maintained comprehensive logs of daily family activities entering and exiting the building.
- Conducted four security rounds to maintain building safety and security.
- Managed inventory of cleaning supplies to maintain a safe and clean building environment.
- Organized and maintained accurate records and logs within designated file systems.
- Oversaw resident move-in and exit processes to ensure smooth transitions.
- Facilitated program orientation for residents, overseeing assigned duties and management of common areas.
- Oversaw daily operations and disseminated critical information within department.
- Assisted in maintaining cleanliness of office and building environments. Supported sterilization efforts to promote health and safety standards. Contributed to overall facility upkeep and hygiene practices.
- Facilitated effective support systems for families.
Lead Medical Receptionist/Assistant
AFC Urgent Care Arlington & Watertown
12.2021 - 07.2022
- Managed patient interactions to register and verify insurance details, enhancing service efficiency for walk-in and phone-in clients.
- Reviewed and entered correct billing codes to maintain accuracy in financial documentation.
- Managed daily collection of funds and finalized billing activities to maintain operational efficiency.
- Achieved timely and accurate results through proficient execution of PCR and antigen COVID-19 nasal swab testing. Enhanced testing protocols to improve overall testing reliability.
- Performed systematic collection of specimens for laboratory analysis, maintaining high standards of quality and protocol adherence.
- Monitored and recorded vital statistics in appropriate medical records to support patient care and treatment planning.
- Conducted thorough inspections of machines and testing shipments, diligently updating and maintaining QC logs.
- Achieved high standards in patient care through effective management of drug tests, physical exams, eye assessments, and pregnancy screenings. Improved testing processes for mono to enhance patient outcomes. Contributed to a streamlined healthcare environment by ensuring adherence to testing protocols.
- Coordinated timely patient rooming to optimize appointment schedules and reduce wait times.
- Coordinated daily mentorship and training sessions to strengthen operational efficiency and promote critical information sharing within department.
- Implemented effective sterilization techniques for equipment, enhancing hygiene and reliability in procedures.
- Monitored customer interactions and implemented strategies to uphold service excellence and address concerns.
- Monitored and implemented infection control measures for the proper disposal of sharps and hazardous waste, safeguarding workplace safety.
- Achieved efficient patient care through proficient execution of EKGs and phlebotomy. Enhanced recovery outcomes by providing effective wound care and burn management. Delivered timely flu and vaccine administration, maintaining comprehensive logs.
Front End Customer Experience Coordinator /Cashier
Marshalls
11.2014 - 04.2016
- Monitored service interactions to ensure front-line associates maintained high standards of promptness, courtesy, and product knowledge.
- Conducted workshops and training sessions for store associates, focusing on customer service excellence and proper execution of register and front-line protocols.
- Managed customer service challenges by providing effective solutions and support.
- Reviewed and validated all required front-line paperwork, maintaining accuracy and adherence to standards.
- Implemented and maintained operational protocols at service desk, focusing on layaway and jewelry customer interactions.
Security
Securitas
01.2014 - 01.2016
- Monitored premises and responded to incidents to maintain a secure environment for patrons.
- Conducted regular inspections of building grounds to prevent potential hazards and ensure compliance with safety regulations.
- Executed regular safety checks throughout the building, ensuring secure access with safety key.
- Maintained detailed logs of room conditions to facilitate effective management of computer systems.
Cashier/Sales Associate
Morgan Memorial Goodwill
01.2013 - 01.2014
- Oversaw accurate counting of daily funds at start and end of each night shift.
- Welcomed customers with a warm and friendly demeanor.
- Ensured store cleanliness and organization at all times.
- Assisted in pricing items for various projects. Supported team members in gathering pricing data. Contributed to the organization of pricing information for easy access.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Job Corps
Grafton, MA11.2005
High School Diploma -
West Roxbury High
West Roxbury, MA01.2005
Skills
- Assisted in typing documents and reports for team projects Supported colleagues by accurately transcribing meeting notes Contributed to efficient communication through timely document preparation
- Assisted visitors with inquiries and directed them to appropriate departments Managed phone calls and scheduled appointments for staff Maintained organized front desk operations to enhance visitor experience
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling
Timeline
Case Manager
Children’s Services of Roxbury
01.2025 - Current
Lead Medical Receptionist/Assistant
AFC Urgent Care Arlington & Watertown
12.2021 - 07.2022
Residential Counselor
Children’s Services Of Roxbury
09.2018 - 01.2025
Front End Customer Experience Coordinator /Cashier
Marshalls
11.2014 - 04.2016
Security
Securitas
01.2014 - 01.2016
Cashier/Sales Associate
Morgan Memorial Goodwill
01.2013 - 01.2014
High School Diploma -
Job Corps
High School Diploma -
West Roxbury High