KEISHANY CRUZADO
Holyoke,ME
Summary
Dynamic leader with a robust background in building high-performing teams, managing complex projects, and driving strategic objectives. Expertise in developing efficient processes that uphold high standards while aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, complemented by a strong foundation in client intake and administrative support. Proven track record of streamlining operations to enhance client satisfaction, coupled with exceptional skills in data entry, communication, and problem-solving within a results-driven framework.
Overview
7
7
years of professional experience
Work History
Customer Intake Associate
HomeWorksEnergy
01.2025 - 10.2025
- Managed intake processes to ensure accurate and timely data collection for new clients.
- Facilitated communication between departments to streamline client onboarding procedures.
- Developed and maintained comprehensive case files, ensuring compliance with regulatory standards.
- Analyzed client feedback to identify areas for process improvement and enhance service delivery.
- Implemented new software tools to improve efficiency in data entry and case tracking.
- Developed strong relationships with community partners to ensure seamless referrals for clients in need of additional services.
- Upheld the highest standards of professionalism while managing a diverse range of cases, maintaining confidentiality and discretion at all times.
- Trained and mentored junior associates on intake protocols and best practices.
Phlebotomist
BioLife
02.2024 - 01.2025
- Managed inbound and outbound calls to schedule, confirm, and reschedule donor appointments.
- Perform venipuncture by inserting a needle into a vein, and capillary blood collection to obtain blood samples.
- Ensure proper collection techniques to minimize pain, bruising, or complications.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Prioritize donors' safety and ensure that they are comfortable throughout the entire donation. Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Server/Hostess
Dewey’s Lounge
06.2022 - 02.2024
- Greet and seat guests, welcome customers as they arrive, and provide a friendly first impression. Seat them at the appropriate tables based on availability and reservation status.
- Coordinate with servers and kitchen staff to ensure that needs are being met. Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Train and mentor new staff, helping them become familiar with restaurant procedures and customer service best practices.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Implemented feedback mechanisms to gather guest insights, driving continuous improvement in service quality.
Barista - Team Lead
Starbucks
04.2019 - 05.2022
- Prepared high-quality beverages following standardized recipes and procedures.
- Multitask by handling multiple customer orders and concerns, and handling transactions in a fast-paced, high-volume environment.
- Drive sales by suggesting food items, Starbucks products, and promotional items.
- Supervise, mentor, and motivate team members by providing coaching and feedback to ensure high performance and adherence to company standards.
- Managed cash register operations accurately, ensuring balanced transactions at the end of shifts.
- Maintained the cleanliness and organization of the work area to ensure operational efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Psychology
East Los Angeles College
12-2025
High School - undefined
Gardena High School
01.2019
Skills
- Exceptional customer service
- Teamwork and collaboration
- Adaptable and flexible
- Workflow optimization
- Attention to detail
- Problem-solving
- Reliability
Timeline
Customer Intake Associate
HomeWorksEnergy
01.2025 - 10.2025
Phlebotomist
BioLife
02.2024 - 01.2025
Server/Hostess
Dewey’s Lounge
06.2022 - 02.2024
Barista - Team Lead
Starbucks
04.2019 - 05.2022
High School - undefined
Gardena High School
Psychology
East Los Angeles College