Keith Ellis
Haverhill,MA
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager – Renal, Rheumatology, Pulmonary & Allergy
Boston Medical Center
08.2023 - Current
- Build and maintain strong relationships with key stakeholders, including hospital leadership, community partners, and external vendors, to drive program success
- Lead and manage clinical operations and a multidisciplinary team to improve patient care and reduce health disparities
- Manage department budgets, vendor contracts, and financial data to optimize telehealth strategies and ensure cost-effective operations
- Direct projects to enhance clinic efficiency, improve patient experiences, and increase revenue, ensuring timely and within-budget deliverables
- Ensure compliance with regulatory standards and Joint Commission performance standards, maintaining clinic policy and procedure manuals
- Conduct data analysis and benchmarking to identify performance improvement opportunities and implement effective workflow solutions.
Operations Manager Crisis Shelter (Roundhouse)
Boston Medical Center
02.2022 - 08.2023
- Oversaw the daily management of a secure and nurturing 60-bed crisis-housing unit within the Roundhouse facility, ensuring a safe and functional environment for clients and staff
- Collaborated closely with internal stakeholders and external agencies, fine-tuning service delivery to optimize support and address the unique needs of clients in the shelter
- Provided guidance, supervision, and training to a dedicated team of housing support specialists, fostering their professional growth and ensuring effective service provision
- Cultivated a supportive and empowering atmosphere within the shelter, building positive relationships with both clients and staff to enhance overall well-being
- Managed operational needs of the shelter, ensuring a safe and functional environment for clients and staff.
Team Lead of Laboratory Medicine
Boston Medical Center
11.2019 - 02.2022
- Manages the daily activities of the assigned laboratory work group(s) through appropriate delegation, training in technical skills, and work supervision
- Advises, mentors, and sets performance standards for laboratory personnel, evaluating their capabilities and performance
- Maintains established technical and operational standards to ensure hospital, licensing, and accrediting agency compliance
- Troubleshoots and implements solutions for complex technical issues, including but not limited to coordinating with prescribing MDs, front-line nursing, legal, and instrument companies
- Responsible for completing and maintaining a record of any specimen tests that have been canceled, as well as filing any relevant safety or risk reports to RL.
Residential Supervisor (C)
Commonwealth of Mass/ Dept. of Developmental services (NRS)
04.2017 - 11.2019
- Orchestrated and oversaw the seamless administrative and clinical operations of a medical unit, encompassing residential program development, policy compliance, and regulatory adherence
- Led a team of 26 support staff, adeptly managing staffing patterns to ensure resident safety and well-being
- Actively participated in day-to-day interactions and activities, providing supervision and evaluation
- Collaborated as a vital member of the interdisciplinary team, actively participating in the implementation of Individual Service Plans (ISPs)
- Developed, implemented, and maintained comprehensive data collection and records
- Conducted thorough assessments of individuals' needs, abilities, and resource requirements to design and implement targeted therapeutic programs focused on enhancing community living skills.
Residential Supervisor (A/B)
Commonwealth of Mass/ Dept. of Developmental services (NRS)
11.2015 - 04.2017
- Coordinates, implements, and supervises the administrative and clinical operations of the homes, including residential program development and implementation and/or compliance with policies, regulations, and procedures
- Assesses individuals' needs, abilities, and the resources needed to develop therapeutic programs in community living skills
- Supervise and evaluate support staff; maintain adequate staffing patterns; and ensure a safe home by participating in and supervising the day-to-day interactions and activities of the individuals
- Responsible for monitoring the residential budget and resident funds
- Participates in the interdisciplinary team, coordinates and participates in Individual Service Plan (ISP) implementation, and develops, implements, and maintains data collection and records
- Responsible for completing all necessary paperwork to ensure the individual receives social security, food stamps, and/or any other transitional assistance required.
Assistant Program Director/ Interim Program Director
NFI Lakeside
07.2013 - 11.2015
- Oversee every facet of the program's operation, including educational, clinical, medical, and residential, according to the program contract, DYS, DEEC, and NFI's policies and procedures
- Facilitate and attend administrative, staff, shift change, treatment, agency, department, and divisional meetings
- Conduct, ensure, and monitor supervision, evaluation and professional development of staff
- Oversee fiscal management, including petty cash and the program's annual budget
- Provide individual, informal counseling to clients to discuss interpersonal issues and treatment issues and develop goals and plans to address concerns.
Education
BA - Business Administration
University of Massachusetts Lowell
Lowell, MA01.2017
Business Administration
Northern Essex Community College
Haverhill, MA01.2014
High School Diploma -
Haverhill High School
Haverhill, MA05.2005
Skills
- Problem-solving: Analytical thinking, critical reasoning, and the ability to devise creative solutions
- Leadership: The capacity to lead and motivate teams, delegate tasks, and make sound decisions
- Adaptability: Flexibility in adapting to changing environments, managing multiple tasks, and prioritizing effectively
- Teamwork: Collaboration, cooperation, and the ability to work harmoniously with diverse groups of people
- Technical skills: Proficiency in specific software including EPIC, tools, or technical areas relevant to the job
- Communication: Effective verbal and written communication, active listening, and interpersonal skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager – Renal, Rheumatology, Pulmonary & Allergy
Boston Medical Center
08.2023 - Current
Operations Manager Crisis Shelter (Roundhouse)
Boston Medical Center
02.2022 - 08.2023
Team Lead of Laboratory Medicine
Boston Medical Center
11.2019 - 02.2022
Residential Supervisor (C)
Commonwealth of Mass/ Dept. of Developmental services (NRS)
04.2017 - 11.2019
Residential Supervisor (A/B)
Commonwealth of Mass/ Dept. of Developmental services (NRS)
11.2015 - 04.2017
Assistant Program Director/ Interim Program Director
NFI Lakeside
07.2013 - 11.2015
BA - Business Administration
University of Massachusetts Lowell
Business Administration
Northern Essex Community College
High School Diploma -
Haverhill High School
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