Kelley Carlin
Brewster
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback—excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Le Petite Day Spa
01.2017 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Tennis Coach
KC Cape Cod Tennis
06.2022 - 08.2024
- Developed strategic game plans for individual players, resulting in improved match outcomes.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Improved team dynamics through effective communication and goal-setting sessions, fostering a supportive environment for player growth.
- Boosted player confidence through personalized training sessions and continuous feedback.
Digital Marketing Specialist
Makin' It Marketing
10.2022 - 05.2023
- Boosted brand awareness by establishing strong web and social media presence.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
- Optimized social media channels and web pages to improve SEO and usability.
- Conducted continuous evaluations of market trends to stay current on consumer and competitor changes.
Education
MSOL - General Business
Nichols College
Dudley, MA05.2025
BBA - Business Administration
Nichols College
Dudley, MA05.2024
Skills
- Project Management
- Team Management
- Time Management
- Business Development
- Digital Marketing
- Team Oversight
- Account Management
- Higher Education Administration
- Higher education experience
- Business Leadership
- Efficient Leadership
Involvement
President of Nichols College Admissions Ambassadors Program
President of PACT
Vice President of Student Advocacy for the Student Government Association
Vice President of the Nichols College Meditation Club
Nichols College Women's Tennis Captain
Nichols Senior Advisory Council Member
Nichols College Student Athletic Advisory Committee representative
Emerging Leaders Program Member
National Honors of Leadership and Success Member
Timeline
Digital Marketing Specialist
Makin' It Marketing
10.2022 - 05.2023
Tennis Coach
KC Cape Cod Tennis
06.2022 - 08.2024
Front Desk Manager
Le Petite Day Spa
01.2017 - Current
MSOL - General Business
Nichols College
BBA - Business Administration
Nichols College
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