Kelley L. Hollis
Dunstable
Summary
Experienced executive with strong focus on strategic planning and organizational leadership. Proven ability to drive results and foster team collaboration, adaptable to changing needs. Skilled in project management, stakeholder engagement, and operational efficiency. Recognized for reliability, integrity, and results-driven approach.
Overview
20
20
years of professional experience
Work History
Deputy Executive Director
Housing Families Inc.
04.2023 - Current
- Demonstrated excellent crisis management skills during challenging situations, resolving issues promptly while maintaining professionalism at all times.
- Optimized workflow efficiency by reorganizing departmental structures according to individual strengths and expertise levels.
- Developed thought leadership around specific topics and emerging practice areas.
- Managed budgets effectively, resulting in optimized resource allocation and cost savings.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Senior Director of Housing Programs
Housing Families Inc.
06.2021 - 04.2023
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Streamlined operations for increased efficiency with process improvements and automation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
EA Program Director
Housing Families Inc
06.2022 - Current
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
Housing and Operations Specialist
Housing Families Inc.
11.2018 - Current
- -Identify and implement personalized strategies to assist families in obtaining permanent housing
- -Manage third party audits on various programs
- -Develop and implement best practices to improve overall agency function
Director/Instructor
Greener Pastures Therapeutic Riding School
08.2011 - Current
- -Conduct assessment of students with disabilities and create individualized services plans
- -Provide weekly services and track results
- -Hire, train and supervise staff and volunteers
- -Maintain program operating budget and coordinate fundraising efforts to meet financial goals
- -Maintain safety and other regulatory standards set by PATH International
Instructor/Camp Director
Flying Change Stables
05.2008 - Current
- -Responsible for all daily business operations
- -Coordinate and implement activities, lessons and curriculum for equestrian camps of up to25 students
- -Provide weekly private and group lessons to students
- -Professionally Licensed
- -Use resourcefulness and creativity to overcome the daily challenges of an unpredictable work environment
Leasing Officer II
Cambridge Housing Authority
05.2017 - 05.2018
- -Interview applicants, participants and residents to gather information pertaining to eligibility, continued participation and initial lease-up
- -Verify information presented and investigate instances of fraud
- -Accurately determine participant rents in accordance with current guidelines
- -Conduct annual and interim recertification’s accurately and on a times basis
- -Prepare leases, contracts and other documents as needed
Program Manager
Housing Families Inc.
08.2015 - 10.2016
- -Hire, train and provide direct supervision to staff members
- -Serve as primary contact for state and federal contracts and ensure compliance with all regulations
- -Use data analysis to develop and implement best practices for efficient and supportive services
- -Identify and strategize to overcome all clients’ individual barriers to obtaining permanent housing
Stabilization and Eviction Prevention Case Manager
Housing Families Inc.
12.2013 - 08.2015
- -Meet with families in their homes and in the office to engage, assess and support families experiencing housing crises
- -Provide mediation and conflict resolution between families, landlords and other housing providers
- -Gain comprehensive knowledge of and provide referrals to community resources
- -Process all paperwork in a timely manner in compliance with state and program guidelines
- -Attend all agency meetings and functions to support agency growth
Group Care Worker
Eliot Community Human Services-Starr Program
01.2013 - 06.2013
- -Conduct daily assessments of all clients and provide emotional support and guidance
- -Coordinate all necessary appointments and events to meet client needs
- -Ensure a safe and therapeutic environment for clients and staff while providing the highest level of care
Lead Supervisor
Jump On In
03.2005 - 10.2011
- -Hand Picked to execute the successful opening of an additional franchise establishment
- -Provided on-site training for all employees
- -Main point of contact during operating hours while supervising over twenty employees in a fast paced working environment
- -Organized company files and financial documents into a functional system
- -Used strong problem solving skills to provide solutions to every day issues
Intern
Office of Congresswoman Niki Tsongas
05.2011 - 08.2011
- -Consulted on constituent cases and provided solutions to a number of difficult issues
- -Recorded constituent opinions and performed policy research
- -Provided excellent assistance to staff members with special projects and programs
Education
BS - Political Science, Psychology
University of Massachusetts, Lowell
07.2011
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Stonehill College
05.2007
Skills
- Program management
- Data analysis
- Process Development
- Community engagement
- Organizational leadership
- Staff management
- Compliance and regulations
- Budgeting and financial management
Timeline
Deputy Executive Director
Housing Families Inc.
04.2023 - Current
EA Program Director
Housing Families Inc
06.2022 - Current
Senior Director of Housing Programs
Housing Families Inc.
06.2021 - 04.2023
Housing and Operations Specialist
Housing Families Inc.
11.2018 - Current
Leasing Officer II
Cambridge Housing Authority
05.2017 - 05.2018
Program Manager
Housing Families Inc.
08.2015 - 10.2016
Stabilization and Eviction Prevention Case Manager
Housing Families Inc.
12.2013 - 08.2015
Group Care Worker
Eliot Community Human Services-Starr Program
01.2013 - 06.2013
Director/Instructor
Greener Pastures Therapeutic Riding School
08.2011 - Current
Intern
Office of Congresswoman Niki Tsongas
05.2011 - 08.2011
Instructor/Camp Director
Flying Change Stables
05.2008 - Current
Lead Supervisor
Jump On In
03.2005 - 10.2011
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Stonehill College
BS - Political Science, Psychology
University of Massachusetts, Lowell
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