Kelley Ross
Saugus
Summary
Dedicated customer service professional with a proven track record in problem solving and effective communication. Recognized for enhancing customer satisfaction and streamlining operations through innovative solutions.
Overview
22
22
years of professional experience
Work History
Inbound Freight Operations/Customer Service
Maersk Ground Freight
Peabody
08.2004 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team performance and achieved desired outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Used various software and tools to streamline processes and enhance operational performance.
Education
High School Diploma -
Revere High School
Revere, MA04-1983
Skills
- Transportation logistics
- Customer relationship management
- Customer relations
- Problem solving
- Troubleshooting
- Time management
- Multitasking
- Task prioritization
- Computer skills
- Team collaboration
- Effective communication
- Excellent communication
- Dependable and responsible
- Positive demeanor
Timeline
Inbound Freight Operations/Customer Service
Maersk Ground Freight
08.2004 - Current
High School Diploma -
Revere High School