Kellie Horsman
Braintree
Summary
Detail-oriented professional with expertise in order fulfillment and customer service. Known for a friendly attitude and quality assurance, ensuring high customer satisfaction in a collaborative environment.
Overview
25
25
years of professional experience
Work History
Fulfillment and Logistics
Nordstrom
Braintree
10.2023 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Furniture Refinisher
Tillie & Mabel at Winsmith Mill Marketplace
Norwood
01.2019 - 02.2021
- Restored antique furniture using sanding, staining, and painting techniques.
- Collaborated with clients to understand their vision for custom refinishing projects.
- Performed minor repairs on furniture items, including gluing joints and replacing broken parts.
- Removed old finish from furniture pieces with chemical strippers or mechanical tools such as scrapers and sanders.
Electrolgist and Esthetician
About Faces
Waltham
10.2004 - 03.2008
Esthetician
Hilaire’s Salon
Braintree
09.2005 - 12.2007
- Conducted personalized skincare consultations to identify and address client needs.
- Administered facials using premium products and advanced techniques for optimal client results.
- Executed waxing services for eyebrows, lip, chin, and full face, ensuring client comfort and satisfaction.
Dental assistant
West Newton Dental
West Newton
06.2001 - 07.2005
- Provided chair-side assistance during procedures, ensuring timely instrument availability and effective suction management.
- Assisted dentists during procedures, enhancing efficiency and patient comfort.
- Prepared treatment rooms with necessary tools and materials for patient care.
- Maintained neat, clean, and organized environment, supporting a positive patient experience.
Assistant Buyer
Decelle
Braintree
01.2000 - 06.2001
- Assisted in selecting merchandise based on market trends and customer preferences.
- Coordinated with vendors to ensure timely delivery of products and materials.
- Managed inventory levels to maintain optimal stock for retail displays.
Education
Bachelor of Science - Fashion Merchandising Clothing And Textiles
Framingham State University
Framingham, MA12-1999
Associate of Science - Fashion Merchandising
Bay Path College
Longmeadow, MA06-1997
Electrology Institute of New England
Tewksbury, MAEsthetics Institute of New England
Tewksbury, MASkills
- Order fulfillment
- Quality assurance
- Time management
- Attention to detail
- Customer service
- Friendly, positive attitude
Timeline
Fulfillment and Logistics
Nordstrom
10.2023 - 04.2025
Furniture Refinisher
Tillie & Mabel at Winsmith Mill Marketplace
01.2019 - 02.2021
Esthetician
Hilaire’s Salon
09.2005 - 12.2007
Electrolgist and Esthetician
About Faces
10.2004 - 03.2008
Dental assistant
West Newton Dental
06.2001 - 07.2005
Assistant Buyer
Decelle
01.2000 - 06.2001
Bachelor of Science - Fashion Merchandising Clothing And Textiles
Framingham State University
Associate of Science - Fashion Merchandising
Bay Path College
Electrology Institute of New England
Esthetics Institute of New England