Kells McAuliffe

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Managed multiple tables simultaneously, efficiently processing orders and payments.
• Trained new team members on menu offerings and service protocols to maintain high standards.

Redesigned the museum's interpretive labels and panels throughout to match ones in the Indigenous Peoples Gallery, creating cohesive signage throughout the museum.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Created informative brochures and materials that enhanced visitor understanding of exhibits and programs offered by the museum.

• Welcomed and seated guests, ensuring an inviting first impression.
• Managed reservation system to optimize table turnover and guest flow.
• Collaborated with servers to relay customer requests and enhance service efficiency.
• Assisted in training new hosts on operational procedures and guest interaction standards.
• Monitored dining area to maintain cleanliness and ambiance throughout service hours.
• Handled guest inquiries and resolved issues promptly to ensure satisfaction.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.