Kelly Davis
Winchendon,MA
Summary
Accomplished Director of Training skilled at meeting training needs for organizations with forward-thinking strategies. Customizes group and individualized approaches to offer wide-ranging professional development opportunities. Leverages data to improve training targeting and implementation for maximum results.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
Work History
Director of Training
Dunkin'
Winchendon
11.2019 - 12.2025
- Developed training programs to enhance employee skills and knowledge.
- Facilitated workshops on customer service and operational excellence.
- Collaborated with management to identify training needs across locations.
- Implemented onboarding procedures for new team members at all levels.
- Evaluated training effectiveness through feedback and assessments.
- Mentored trainers to ensure consistent delivery of material and standards.
- Coordinated scheduling of training sessions across multiple shifts and locations.
- Managed training materials and resources for ongoing employee education.
- Maintained records of all training activities including attendance sheets and evaluation forms.
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Ensured compliance with applicable laws by providing mandatory safety training courses.
- Advised management on best practices related to employee engagement through learning activities.
- Conducted assessments of staff performance and identified areas of improvement.
- Managed budgets and resources related to training activities in an efficient manner.
District Manager
Dunkin'
Charlotte
05.2008 - 09.2015
- Oversaw daily operations across multiple store locations.
- Trained and mentored store managers to enhance team performance.
- Implemented sales strategies to drive customer engagement and satisfaction.
- Analyzed financial reports to identify trends and opportunities for improvement.
- Managed inventory levels to ensure product availability and reduce waste.
- Developed and maintained strong relationships with franchise owners and stakeholders.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Cultivated positive rapport with associates and team leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Store Manager
Dunkin'
Gardner
11.1998 - 05.2008
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance service quality and efficiency.
- Oversaw inventory management, including ordering and stock rotation processes.
- Maintained store cleanliness and organized displays to enhance customer experience.
- Monitored cash handling procedures to ensure accuracy and security of funds.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Skills
- Employee training
- Performance assessment
- Customer relationship management
- Operational excellence
- Strategic planning
- Effective communication
- Team leadership
- Conflict resolution
- Coaching and mentoring
- Budget management
Timeline
Director of Training - Dunkin'
11.2019 - 12.2025
District Manager - Dunkin'
05.2008 - 09.2015
Store Manager - Dunkin'
11.1998 - 05.2008
Lunenburg High School - ,