Kelly Dowd Dame
Boston
Summary
Senior Technical Program Manager with nearly ten years of experience overseeing agile programs and complex loyalty platform migrations. Known for optimizing delivery frameworks, fostering strong cross‑functional collaboration, and consistently aligning outcomes with client objectives. Brings deep expertise in elevating user engagement across a wide range of industries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Mastercard, Data & Services
Boston
09.2023 - Current
- Lead SessionM technical program manager for McDonald’s global loyalty program, including the US, UK, AU, CA and DE markets.
- Oversee an internal account team of 10 consisting of integration engineers, a solution architect, customer support engineers, data analysts, and a campaign manager to complete account development work and build scalable solutions
- Manage end-to-end delivery of a comprehensive loyalty platform migration for all SessionM clients (50+)
- Participate as a member of Mastercard Boston Women’s Circle, fostering empowerment and professional development for women
Project Manager
Mastercard, Data & Services
Boston
09.2022 - 09.2023
- Served as the SessionM delivery project manager for McDonald’s and Green Bay Packers accounts
- Managed implementation of platform enhancements that expanded campaign capabilities and identified new use case opportunities
- Ensured compliance of client solutions with GDPR, CCPA, and internal security protocols during integration processes
- Participated in UAT, escalating bugs, account concerns, and requests to facilitate timely resolutions
Associate Managing Consultant, Advisors Client Services
Mastercard, Data & Services
Boston
04.2020 - 09.2022
- Awarded Mastercard’s North America One Team Award for supporting implementation, integration, and national program launches for all five global McDonald loyalty programs.
- Supported enablement efforts by building module demos and leading client training sessions to enhance user engagement
- Created and maintained a 150-page McDonald’s specific platform training guide, utilized by internal and external teams for onboarding and training
Campaign Specialist (SessionM)
Mastercard, Data & Services
Boston
12.2018 - 04.2020
- Executed, tested, and optimized client loyalty marketing campaigns across various channels (app display, push, SMS, email) to improve customer retention
- Managed b2c messaging strategy across SessionM's proprietary and partner platforms to ensure brand consistency
- Collaborated on Lowe’s, PepsiCo, Madewell, Huggies, and Air Canada accounts to enhance client engagement
- Utilized analytical skills to offer campaign recommendations and monitor overall campaign performance
Cloud Applications Enterprise Account Manager
Oracle Corporation
Burlington
09.2017 - 11.2018
- Led strategic planning with customers during sales cycle, implementation, and go-live of Oracle cloud applications
- Managed sales operations through forecasting, resource allocation, and strategic planning with virtual team
- Coordinated client engagements to modernize and transform customer experience in cloud solutions
Business Development Consultant
Oracle Corporation
Burlington
08.2016 - 09.2017
- Created email campaigns generating over twenty new business opportunities for Oracle
- Conducted prospecting research, cold calling, and customer meetings throughout sales cycle for small and mid-sized accounts
- Completed 100+ hours of sales training in the “Class Of” Business Development Program
New Business/Agency Marketing Intern
Arnold Worldwide
Boston
09.2015 - 11.2015
Marketing and Business Development Intern at Advanced Continuing Education Association (ACEA)
Harvard Innovation Lab
Allston
05.2015 - 08.2015
Education
Bachelor of Arts - Economics, Management and Leadership
Boston College
Chestnut Hill, MA05.2016
Skills
- Jira
- Confluence
- Asana
- MS Office
- Smartsheet
- Technical program management
- Implementation planning & strategy
- Requirements gathering
- Client management
- Campaign optimization
- Vendor contracts and relationships
Certification
Project Management Professional (PMP) Certification
Timeline
Senior Technical Program Manager
Mastercard, Data & Services
09.2023 - Current
Project Manager
Mastercard, Data & Services
09.2022 - 09.2023
Associate Managing Consultant, Advisors Client Services
Mastercard, Data & Services
04.2020 - 09.2022
Campaign Specialist (SessionM)
Mastercard, Data & Services
12.2018 - 04.2020
Cloud Applications Enterprise Account Manager
Oracle Corporation
09.2017 - 11.2018
Business Development Consultant
Oracle Corporation
08.2016 - 09.2017
New Business/Agency Marketing Intern
Arnold Worldwide
09.2015 - 11.2015
Marketing and Business Development Intern at Advanced Continuing Education Association (ACEA)
Harvard Innovation Lab
05.2015 - 08.2015
Bachelor of Arts - Economics, Management and Leadership
Boston College