Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kelly Flannery

ATHOL

Summary

Dynamic spa owner at The Lotus with a proven track record in implementing successful business strategies that boosted revenue. Expert in client consultations and sanitation compliance, I excel in building relationships and upselling services. Passionate about enhancing customer experiences while ensuring a safe and welcoming environment for all.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Spa Owner

The Lotus
Gardner
05.2024 - Current
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Inspected areas of the facility regularly to ensure they were clean and safe for guests.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Tested products on clients to determine best results and provide product recommendations.
  • Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Recommended additional treatments or products based on individual customer needs.
  • Conducted private client consultations.

Substitute Teacher

Athol-Royalston Regional Sch D
Athol
11.2017 - 06.2024
  • Ensured that each student had access to appropriate materials and resources.
  • Engaged students in discussions to promote interest and drive learning.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Encouraged student participation and active learning in the classroom.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Prepared and delivered instructional materials suited to varied learning levels.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Supported special needs students by providing individual instruction as needed.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Attended training and workshops to improve teaching skills.
  • Collaborated with other teachers to ensure student success.
  • Encouraged positive behavior among students through effective communication techniques.
  • Maintained classroom order and enforced school and class rules.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Served as a mentor for new substitute teachers when necessary.
  • Provided notes and reports on school day activities to primary teacher.

Paraprofessional

Athol-Royalston Regional Sch D
Athol
08.2019 - 06.2022
  • Assisted with the organization and implementation of classroom projects and events.
  • Supported students throughout academic instruction and assignments.
  • Monitored student progress and provided feedback to lead teacher.
  • Provided clerical support to teachers, such as photocopying and organizing materials.
  • Maintained accurate records of student attendance, grades, and progress reports.
  • Distributed pencils, paper, textbooks and workbooks to students.
  • Recorded and maintained accurate student records and progress reports.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Provided guidance to students in the classroom setting.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Provided one-on-one support to students requiring additional assistance with assignments.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Organized and labeled student materials when setting up classrooms.
  • Guided students in developing organizational and study skills.
  • Supervised small groups of students during instruction time.
  • Assisted children at stations during small-group learning periods.
  • Conducted reading and math interventions under the supervision of a certified teacher.

Sales Associate

Marshalls
Marlborough
09.2009 - 03.2010
  • Attended weekly team meetings to review performance goals and objectives.
  • Prepared merchandise for purchase or rental.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers to determine wants or needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled customer complaints in a professional manner.
  • Bagged or packaged purchases and wrapped gifts.

Education

Esthetic License - Esthetics

Keene Beauty Acadamy
Keene, NH
04-2023

Some College (No Degree) - Human Resources Development

Mount Wachusett Community College
Gardner, MA

Paraprofessional License - Para Pro

Paraprofessional
Worcester, MA

Skills

  • Client consultations
  • Facial treatments
  • Sanitation compliance
  • Inventory management
  • Product recommendations
  • Business strategy
  • Customer service
  • Time management
  • Record keeping
  • Communication skills
  • Verbal and written communication
  • Upselling services
  • Sales promotion
  • Reliability
  • Relationship building
  • Customer retention
  • Classroom management
  • Student assessment
  • Behavior management
  • Instructional support
  • Health and safety compliance
  • Effective communication
  • Problem solving
  • Reading support
  • Teaching assistance
  • Helping students with special needs

Affiliations

  • Reads books in my spare time.
  • Love to stay up to date on latest trends.

Certification

  • Paraprofessional license
  • Esthetic License

References

References available upon request.

Timeline

Spa Owner

The Lotus
05.2024 - Current

Paraprofessional

Athol-Royalston Regional Sch D
08.2019 - 06.2022

Substitute Teacher

Athol-Royalston Regional Sch D
11.2017 - 06.2024

Sales Associate

Marshalls
09.2009 - 03.2010

Esthetic License - Esthetics

Keene Beauty Acadamy

Some College (No Degree) - Human Resources Development

Mount Wachusett Community College

Paraprofessional License - Para Pro

Paraprofessional

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Kelly Flannery