Kelly Griffin
East Longmeadow
Summary
Dedicated professional with a strong background in customer service, adept at multitasking and effective time management. Committed to delivering exceptional experiences for every customer. Proven ability to thrive in fast-paced environments while maintaining a focus on quality and efficiency. Eager to leverage skills and passion for service excellence in a dynamic team setting.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Salesperson
Fitness First Health Club
03.2024 - Current
- Greeted members and guests with a friendly and welcoming demeanor.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for personal training and fitness classes efficiently.
- Assisted members with membership inquiries and account updates promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Server
Atria Senior Living
2019 - 2021
- Delivered meals and beverages promptly while addressing special dietary needs.
- Engaged with residents to enhance their dining experience and satisfaction.
- Provided attentive service to residents and guests during meal times.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Health Sciences
Westfield State University
Westfield, MA05-2026
High School Diploma -
East Longmeadow High School
East Longmeadow, MA05-2022
Skills
- Health education
- Patient communication
- Appointment scheduling
- Client support
- Team collaboration
- Data entry
Certification
- American Heart Association Basic Life Support certified in November, 2025
- NASM Nutrition Education for the Consumer Certified In November, 2025
Timeline
Front Desk Receptionist/Salesperson
Fitness First Health Club
03.2024 - Current
Server
Atria Senior Living
2019 - 2021
Bachelor of Science - Health Sciences
Westfield State University
High School Diploma -
East Longmeadow High School