Kelly Hannon
Marshfield
Summary
Energetic and reliable professional with 14 years of customer service experience. Currently enrolled in a Radiology program, in hopes of becoming an MRI technician.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
To-Go Specialist/Hostess/Server
Stoked Pizza
Cohasset
2025.01 - Current
- Executed 100+ to-go orders and seated 200+ guests each night, ensuring smooth service flow
- Trained new team members on to-go procedures, enhancing team performance and service consistency
- Collaborated with kitchen staff to fulfill orders promptly, improving overall guest satisfaction
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Operated point-of-sale system for order processing
Barista
Marylous
Rockland
2024.03 - 2025.05
- Crafted and served high-quality beverages, enhancing customer satisfaction
- Handled cash register transactions with precision, ensuring financial accuracy
- Supported inventory management and restocked supplies, maintaining operational efficiency
Juicer
Daily Press Juice Bar
Cohasset
2022.08 - 2023.10
- Prepared fresh juices efficiently to meet customer demand
- Maintained cleanliness of workstations and equipment to uphold health standards
- Managed inventory of ingredients, ensuring freshness and availability at all times
Server/ To-Go Specialist
Olive Garden
Foxboro
2021.11 - 2022.06
- Delivered exceptional customer service to enhance guest satisfaction in fast-paced dining environment
- Ensured accurate and timely delivery of food and beverages to enhance dining experience
- Operated POS terminals to efficiently manage orders, split bills, and calculate totals
Customer Service Representative
Union Park Pizza
Boston
2020.06 - 2020.09
- Addressed customer requests and resolved inquiries to enhance satisfaction
- Operated kitchen equipment to support food preparation and service
- Ensured clean and sanitized work area to comply with food safety standards
Home Goods Associate
Marshalls and Homegoods
Marshfield
2019.07 - 2020.03
- Guided customers to locate products, enhancing shopping experience
- Executed visual merchandising standards to create appealing product displays
- Cultivated customer relationships through attentive and friendly service
Customer Sales Representative
Good Health Natural Foods
Hanover
2016.12 - 2019.01
- Assisted customers in locating products, providing knowledgeable answers and tailored product recommendations
- Stocked shelves with merchandise in a timely manner
- Assisted customers in selecting natural food products suited to their dietary needs.
- Provided detailed product information to enhance customer shopping experience.
- Processed customer transactions accurately and efficiently at the point of sale.
Shift Leader
Dribbles Ice Cream
Scituate
2012.04 - 2016.11
- Oversaw daily operations, enhancing service quality and customer satisfaction
- Developed training programs for new employees on ice cream preparation and customer interaction
- Managed inventory levels and placed orders for necessary supplies and ingredients
Education
Associate of Science - Radiology
Massasoit Community College
Brockton, MA 2025.09 - 2026.05
Skills
- POS operation
- Cash handling
- Customer service
- Attention to detail
- Time management
- Team collaboration
Timeline
Associate of Science - Radiology
Massasoit Community College
2025.09 - 2026.05
To-Go Specialist/Hostess/Server
Stoked Pizza
2025.01 - Current
Barista
Marylous
2024.03 - 2025.05
Juicer
Daily Press Juice Bar
2022.08 - 2023.10
Server/ To-Go Specialist
Olive Garden
2021.11 - 2022.06
Customer Service Representative
Union Park Pizza
2020.06 - 2020.09
Home Goods Associate
Marshalls and Homegoods
2019.07 - 2020.03
Customer Sales Representative
Good Health Natural Foods
2016.12 - 2019.01
Shift Leader
Dribbles Ice Cream
2012.04 - 2016.11