Kelly Jones
Holden
Summary
Dedicated animal control professional with extensive experience managing and resolving animal-related incidents while ensuring compliance with state laws and local regulations. Proven expertise in animal welfare and public safety, complemented by strong skills in record-keeping, report writing, and conflict resolution. Successfully transformed and modernized animal control operations within a single ACO department, fostering collaboration with the Animal Control Advisory Board to effectively address community concerns. Recognized for maintaining clear communication with Town Administration and officials, enhancing operational efficiency and public trust.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Wachusett Regional School District
Holden, MA
01.2025 - Current
Animal Inspector
Town of Sterling
Sterling, MA
06.2024 - 04.2025
- Conducted thorough inspections of properties to ensure compliance with local codes and regulations.
- Identified safety hazards and recommended corrective measures to enhance community welfare.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Conducted Barn Inspections and Kennel Inspections annually.
- Issued, tracked and recorded state mandated quarantines.
Animal Control Officer
Sterling Police Department
Sterling, MA
08.2021 - 04.2025
- Enforced local animal control ordinances and regulations to ensure community safety.
- Responded promptly to animal-related calls, providing timely assistance and resolution.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
Animal Control Officer
Holden Police Department
Holden, MA
12.2020 - 04.2025
Civilian Detention Officer
Leicester Police Department
Leicester, MA
02.2017 - 06.2020
- Supervised detainee activities to ensure safety and compliance with regulations.
- Monitored surveillance systems to maintain security and respond to incidents promptly.
- Conducted thorough searches of individuals and property to prevent contraband introduction.
Traffic Officer
Worcester State University
Worcester, MA
09.2017 - 05.2018
- Enforced parking regulations to ensure public safety and compliance with campus rules.
- Issued, recorded and maintained records for parking permits and parking citations.
- Streamlined violation tracking and fine collection to increase compliance and revenue.
Dispatcher, Lead Dispatcher, Traffic Officer
Worcester Polytechnic Institute Police Department
Worcester, MA
10.2006 - 09.2017
- Coordinated emergency response efforts by efficiently dispatching personnel to critical incidents.
- Trained new dispatchers on systems and procedures, fostering a collaborative work environment.
- Developed training materials to enhance dispatcher skills and knowledge of transportation regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Traffic Enforcement Officer Dispatcher
Clark University Police Department
Worcester, MA
05.2013 - 05.2016
Education
Certification -
Commonwealth of Massachusetts Animal Control Academy
Oxford, MA10-2022
14th Reserve Class -
Boylston Police Academy
Boylston, MA04-2016
Associate of Science - Criminal Justice
Quinsigamond Community College
Worcester, MA05-2014
Skills
- Excellent communication
- Problem-solving
- Compassion and empathy
- Attention to detail
- Report writing
- Adaptability and flexibility
- Record keeping
- Multitasking
Affiliations
- Animal Control Officers Association of Massachusetts (ACOAM)
- Central Massachusetts Disaster Animal Response Team (CMDART)
Certification
- 911 Call-Taker Legal Issues
- Active Shooter Response
- A Day of Training with ACOAM (MDM, TRL, BWC, JCC)
- Massachusetts Animal Fund Animal Control Officer Core Competencies (Pass with Distinction)
- BLS Provide CPR
- Birds of Prey (ACOAM Wingmasters NES)
- Canine and Feline CPR
- Certificate of Appointment Inspector of Animals (Town of Sterling)
- Communication Training Officer
- Emergency Animal Sheltering (CMDART)
- Emergency Medical Dispatch
- Farm Animal Investigations (BLUSUS)
- FEMA IS 100 Introduction to Incident Command System
- FEMA IS 700 Introduction to the National Incident Command System
- FEMA IS 10 Animals in Disasters Awareness and Preparedness
- FEMA IS 11 Animals in Disasters Community Planning
- FEMA IS 111 Livestock Disasters
- First Responder Professional Rescuer CPR/AED
- Forensics for Dog Aggression
- Introduction to Disaster Animal Service (CMDART)
- Large Animal Rescue (CRHSAS MSPCA)
- Massachusetts Class A-LTC
- Mediation and Conflict Resolution
- National Flagger Certification
- NG 911/E911 (PSCA)
- Police Matron
- State Ethics Commission Conflict of Interest Law Training
- Stop the Bleed Training
- Suicide Intervention
Timeline
Substitute Teacher, K-12
Wachusett Regional School District
01.2025 - Current
Animal Inspector
Town of Sterling
06.2024 - 04.2025
Animal Control Officer
Sterling Police Department
08.2021 - 04.2025
Animal Control Officer
Holden Police Department
12.2020 - 04.2025
Traffic Officer
Worcester State University
09.2017 - 05.2018
Civilian Detention Officer
Leicester Police Department
02.2017 - 06.2020
Traffic Enforcement Officer Dispatcher
Clark University Police Department
05.2013 - 05.2016
Dispatcher, Lead Dispatcher, Traffic Officer
Worcester Polytechnic Institute Police Department
10.2006 - 09.2017
Associate of Science - Criminal Justice
Quinsigamond Community College
Certification -
Commonwealth of Massachusetts Animal Control Academy
14th Reserve Class -
Boylston Police Academy