Kelly King
SWAMPSCOTT, MA,MA
Summary
Accomplished Cosmetologist and Salon Owner with a proven track record of enhancing customer satisfaction and retention at Jack and Jill Hair Salon. Skilled in sanitation practices and relationship building, I increased revenue by implementing effective business strategies. My friendly communication and professional ethics have consistently contributed to positive client experiences and repeat business.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cosmetologist
Jack and Jill Hair Salon
10.2011 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Function Coordinator
Nahant Knights of Columbus
03.1998 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Salon Owner/Operator
Self-employed
03.2003 - 10.2011
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
High School Diploma -
Swampscott High School
Swampscott, MASkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Professionalism and ethics
- Sanitation practices
- Relationship building
Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - [State] Board of Cosmetology.
- First Aid Certification – American Red Cross or American Heart Association.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
Cosmetologist
Jack and Jill Hair Salon
10.2011 - Current
Salon Owner/Operator
Self-employed
03.2003 - 10.2011
Function Coordinator
Nahant Knights of Columbus
03.1998 - Current
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - [State] Board of Cosmetology.
- First Aid Certification – American Red Cross or American Heart Association.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- ServSafe Food Handler's Certification
- First Aid Certification
High School Diploma -
Swampscott High School
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